MB-910 Describe Dynamics 365 Sales Practice Question
Your organization uses Dynamics 365 Sales. You want to automatically send a follow-up email to a customer when an opportunity is closed as won. What should you configure?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Real-time Workflow
Real-time Workflow (Option B). A Real-time Workflow in Dynamics 365 Sales can be configured to trigger automatically when an opportunity is closed as won, sending a follow-up email. Power Automate Flow (Option A) could also achieve this but is not the native Dynamics 365 automation tool intended for in-app processes. Business Process Flow (Option C) guides users through stages and does not automate email sending. Sales Sequence (Option D) defines a series of activities but does not automatically send emails based on status changes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Power Automate Flow
Why it's wrong here
Power Automate Flow can automate the email but is not the native Dynamics 365 automation tool intended for in-app processes; Real-time Workflow is the appropriate native option.
- ✓
Real-time Workflow
Why this is correct
Real-time Workflow in Dynamics 365 Sales can be configured to trigger automatically when an opportunity is closed as won, sending a follow-up email.
- ✗
Business Process Flow
Why it's wrong here
Business Process Flow guides users through stages and does not automate email sending based on status changes.
- ✗
Sales Sequence
Why it's wrong here
Sales Sequence defines a series of activities but does not automatically send emails based on status changes.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.