Explore the core capabilities of customer engagement apps in Dynamics 365 →mediumMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Your organization uses Dynamics 365 Sales. Sales reps need to automatically log emails and meetings from Outlook into CRM records. Which feature should you enable?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Server-side synchronization
Server-side synchronization allows automatic synchronization of emails, appointments, and contacts between Dynamics 365 and Exchange. Option A (Export to Excel) is incorrect because it is for exporting data from Dynamics 365, not for syncing emails or meetings. Option C (Data Import Wizard) is incorrect because it is a data integration tool for importing data, not for email synchronization. Option D (Dynamics 365 App for Outlook) is incorrect because it requires manual tracking by users and does not provide automatic server-level sync.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Export to Excel
Why it's wrong here
Export to Excel is used for exporting data to Excel, not for automatic email logging.
- ✓
Server-side synchronization
Why this is correct
Server-side synchronization enables automatic synchronization of emails, appointments, and contacts between Outlook and Dynamics 365.
- ✗
Data Import Wizard
Why it's wrong here
Data Import Wizard is a data integration tool for importing data from external sources, not for email synchronization.
- ✗
Dynamics 365 App for Outlook
Why it's wrong here
Dynamics 365 App for Outlook allows interaction with Dynamics 365 from Outlook but requires manual tracking for logging emails and meetings.
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