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MB-910 Conversation Intelligence Practice Question
Which TWO features are part of Dynamics 365 Sales Insights? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Conversation Intelligence
Options B and E are correct. Conversation Intelligence (B) and Relationship Analytics (E) are both features of Dynamics 365 Sales Insights. Conversation Intelligence provides AI-powered call analysis, and Relationship Analytics offers insights into relationship health. Option A (Knowledge Base) is a feature of Dynamics 365 Customer Service. Option C (Lead Scoring) is a feature of Dynamics 365 Sales Insights but is not selected as one of the two correct answers here. Option D (Customer Journey) is a Marketing feature.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Knowledge Base
Why it's wrong here
Knowledge Base is a feature of Dynamics 365 Customer Service, not Sales Insights.
- ✓
Conversation Intelligence
Why this is correct
Conversation Intelligence is a feature of Dynamics 365 Sales Insights, providing AI-powered call analysis.
- ✗
Lead Scoring
Why it's wrong here
Lead Scoring is a feature of Dynamics 365 Sales Insights, not Marketing.
- ✗
Customer Journey
Why it's wrong here
Customer Journey is a feature of Dynamics 365 Marketing, not Sales Insights.
- ✓
Relationship Analytics
Why this is correct
Relationship Analytics is a feature of Dynamics 365 Sales Insights, offering insights into relationship health.
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This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.