MB-910 Describe Dynamics 365 Customer Service Practice Question
Which TWO features are part of Dynamics 365 Customer Service? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Customer Service workspace
Options B and D are correct. Customer Service workspace and Omnichannel for Customer Service are core components. Option A is wrong because Marketing is a separate Dynamics 365 application. Option C is wrong because Finance is a separate application. Option E is wrong because Supply Chain Management is a separate application.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Marketing
Why it's wrong here
Marketing is a separate Dynamics 365 app.
- ✓
Customer Service workspace
Why this is correct
Workspace is the main agent interface for Customer Service.
- ✗
Finance
Why it's wrong here
Finance is a different Dynamics 365 app.
- ✓
Omnichannel for Customer Service
Why this is correct
Omnichannel is part of Customer Service for multi-channel communication.
- ✗
Supply Chain Management
Why it's wrong here
Supply Chain Management is a different Dynamics 365 app.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.