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MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365

Which TWO Dynamics 365 apps are part of the customer engagement apps family?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Dynamics 365 Sales

Options C and E are correct. Dynamics 365 Sales and Dynamics 365 Marketing are part of the customer engagement apps family. Option A (Dynamics 365 Finance) is incorrect because it is a finance and operations app. Option B (Dynamics 365 Supply Chain Management) is also a finance and operations app. Option D (Dynamics 365 Human Resources) is a standalone app and not part of customer engagement.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Dynamics 365 Finance

    Why it's wrong here

    Finance and operations app, not customer engagement.

  • Dynamics 365 Supply Chain Management

    Why it's wrong here

    Finance and operations app.

  • Dynamics 365 Sales

    Why this is correct

    Part of customer engagement.

  • Dynamics 365 Human Resources

    Why it's wrong here

    Standalone HR app.

  • Dynamics 365 Marketing

    Why this is correct

    Part of customer engagement.

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