Explore the core capabilities of customer engagement apps in Dynamics 365 →mediumMultiple SelectObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Which TWO capabilities are provided by Dynamics 365 Customer Insights - Journeys? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Multi-channel customer journey orchestration
Correct answers: C and D. C is correct because Dynamics 365 Customer Insights - Journeys enables multi-channel customer journey orchestration, allowing marketers to design and automate personalized customer interactions across email, SMS, push notifications, and more. D is correct because it includes real-time event management and webinar integration features for planning, managing, and executing events and webinars. A is incorrect because financial reporting and analytics are not core capabilities of Customer Insights - Journeys; they are associated with Dynamics 365 Finance. B is incorrect because lead scoring based on machine learning is a feature of Dynamics 365 Sales Insights or Marketing Insights, not Customer Insights - Journeys. E is incorrect because case management with SLA tracking belongs to Dynamics 365 Customer Service, not Customer Insights - Journeys.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Financial reporting and analytics
Why it's wrong here
Financial reporting is part of Dynamics 365 Finance.
- ✗
Lead scoring based on machine learning
Why it's wrong here
Lead scoring is in Sales Insights or Marketing, but Customer Insights - Journeys focuses on journey orchestration.
- ✓
Multi-channel customer journey orchestration
Why this is correct
Customer Insights - Journeys enables creating and managing customer journeys across email, SMS, etc.
- ✓
Real-time event management and webinar integration
Why this is correct
It includes event management features like registration, check-in, and integration with webinar providers.
- ✗
Case management with SLA tracking
Why it's wrong here
Case management is a Customer Service capability.
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