Explore the core capabilities of customer engagement apps in Dynamics 365 →mediumMultiple SelectObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Which TWO capabilities are part of Dynamics 365 Sales? (Choose TWO.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Opportunity Management
Options B and D are correct. Dynamics 365 Sales includes Opportunity Management and Lead Management. Option A (Project Budgeting) is part of Project Operations. Option C (Case Management) is part of Customer Service. Option E (Work Order Scheduling) is part of Field Service.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Project Budgeting
Why it's wrong here
Project Budgeting is part of Project Operations.
- ✓
Opportunity Management
Why this is correct
Opportunity Management tracks potential deals.
- ✗
Case Management
Why it's wrong here
Case Management belongs to Customer Service.
- ✓
Lead Management
Why this is correct
Lead Management is a core Sales capability.
- ✗
Work Order Scheduling
Why it's wrong here
Work Order Scheduling is in Field Service.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.