MB-910 Describe Dynamics 365 Sales Practice Question
Which TWO actions can be performed using a business process flow in Dynamics 365 Sales?
⚠ Common exam trap
Test-takers frequently confuse business process flows with workflows or Power Automate, assuming they can directly perform any automation (like sending emails or enforcing field requirements), when in fact business process flows primarily define stages and steps, with automation requiring additional configuration.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Automatically create a phone call activity when moving to a new stage.
Business process flows in Dynamics 365 Sales can be configured to automatically create a phone call activity when a user moves to a new stage. This is done by adding a workflow or Power Automate flow that triggers on stage transition, enabling automated task creation without manual intervention.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enforce that all fields in the opportunity form are required.
Why it's wrong here
Business process flows can make fields required only within the flow, but not for the entire entity.
- ✓
Automatically create a phone call activity when moving to a new stage.
Why this is correct
Business process flows can create records automatically when stage changes.
- ✓
Define a sequence of stages and steps for a sales process.
Why this is correct
Business process flows guide users through stages and steps.
- ✗
Automatically send an email when an opportunity is won.
Why it's wrong here
Automation is done by workflows or Power Automate.
- ✗
Control which users can view or edit opportunities.
Why it's wrong here
Security roles control access, not business process flows.
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