MB-910 Describe Dynamics 365 Sales Practice Question
This MB-910 practice question tests your understanding of describe dynamics 365 sales. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which TWO actions can be performed using a business process flow in Dynamics 365 Sales?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Automatically create a phone call activity when moving to a new stage.
Option B is correct because business process flows in Dynamics 365 Sales can be configured to automatically create a phone call activity when a user moves to a new stage. This is done by adding a workflow or Power Automate flow that triggers on stage transition, enabling automated task creation without manual intervention.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Enforce that all fields in the opportunity form are required.
Why it's wrong here
Business process flows can make fields required only within the flow, but not for the entire entity.
✓
Automatically create a phone call activity when moving to a new stage.
Why this is correct
Business process flows can create records automatically when stage changes.
Related concept
Read the scenario before looking for a memorised answer.
✓
Define a sequence of stages and steps for a sales process.
Why this is correct
Business process flows guide users through stages and steps.
Related concept
Read the scenario before looking for a memorised answer.
✗
Automatically send an email when an opportunity is won.
Why it's wrong here
Automation is done by workflows or Power Automate.
✗
Control which users can view or edit opportunities.
Why it's wrong here
Security roles control access, not business process flows.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse business process flows with workflows or Power Automate, assuming they can directly perform any automation (like sending emails or enforcing field requirements), when in fact business process flows primarily define stages and steps, with automation requiring additional configuration.
Detailed technical explanation
How to think about this question
Business process flows in Dynamics 365 Sales use a stage-based model where each stage can have a set of step fields and optional workflow automation. Under the hood, stage transitions can invoke real-time workflows or cloud flows via the 'On Stage Change' trigger, allowing actions like creating activities, updating records, or sending notifications. A common real-world scenario is automatically logging a follow-up call when a lead moves from 'Qualify' to 'Develop' stage, ensuring no step is missed.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Describe Dynamics 365 Sales — This question tests Describe Dynamics 365 Sales — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Automatically create a phone call activity when moving to a new stage. — Option B is correct because business process flows in Dynamics 365 Sales can be configured to automatically create a phone call activity when a user moves to a new stage. This is done by adding a workflow or Power Automate flow that triggers on stage transition, enabling automated task creation without manual intervention.
What should I do if I get this MB-910 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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