MB-910 Customer Service workspace Practice Question
Which THREE of the following are features of the Customer Service workspace?
⚠ Common exam trap
Do not confuse features available in the Customer Service workspace with those configured in the Customer Service admin center. SLA configuration is an admin function, not a workspace feature.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Copilot integration
The correct features of the Customer Service workspace are Copilot integration (B), Timeline (C), and Session management (E). SLA configuration (A) is done in the Customer Service admin center, not the workspace. Power BI report authoring (D) is not a built-in workspace feature; reports are viewed via dashboards but authoring requires separate tools.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
SLA configuration
Why it's wrong here
SLA configuration is done in the admin center, not in the workspace.
- ✓
Copilot integration
Why this is correct
Copilot is integrated into the workspace to provide AI assistance.
- ✓
Timeline
Why this is correct
The timeline shows customer interaction history within the workspace.
- ✗
Power BI report authoring
Why it's wrong here
Power BI reports are viewed in dashboards but not authored in the workspace.
- ✓
Session management
Why this is correct
Session management allows agents to work on multiple cases simultaneously.
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Written by Johnson Ajibi, MSc IT Security
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This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.