Explore the core capabilities of customer engagement apps in Dynamics 365 →hardMultiple SelectObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Which THREE features are available in Dynamics 365 Sales to help sales representatives increase productivity? (Select three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Sequence
Options A, B, and E are correct. Sequence (A) guides sales reps through a predefined set of steps to follow for consistent engagement. Sales Copilot (B) provides AI-assisted content and insights within the workflow. Predictive Lead Scoring (E) prioritizes leads based on likelihood to convert. Option C (Customer Service Hub) is for service scenarios. Option D (Remote Assist) is for mixed reality field service.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Sequence
Why this is correct
Sequence defines a set of automated steps for sales processes.
- ✓
Sales Copilot
Why this is correct
Sales Copilot provides AI-powered suggestions and content generation.
- ✗
Customer Service Hub
Why it's wrong here
Customer Service Hub is for service agents, not sales.
- ✗
Remote Assist
Why it's wrong here
Remote Assist is for field service mixed reality.
- ✓
Predictive Lead Scoring
Why this is correct
Predictive Lead Scoring uses AI to prioritize leads.
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