MB-910 Describe Dynamics 365 Sales Practice Question
Which THREE capabilities are provided by the Relationship Assistant in Dynamics 365 Sales?
⚠ Common exam trap
Test-takers frequently confuse the Relationship Assistant's rule-based suggestions with AI-powered features like sentiment analysis or automated quote generation, which are separate capabilities in Dynamics 365 Sales.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Suggesting to log a phone call after a missed call.
The Relationship Assistant in Dynamics 365 Sales uses configurable business rules and activity detection to suggest logging a phone call when a missed call is detected. This helps sales reps capture follow-up activities without manual entry, improving data completeness and pipeline hygiene.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Suggesting to log a phone call after a missed call.
Why this is correct
It can suggest logging activities based on events.
- ✓
Suggesting to send an email to a contact after a period of inactivity.
Why this is correct
The Relationship Assistant can suggest follow-up actions.
- ✓
Recommending to schedule a meeting when an opportunity is nearing its close date.
Why this is correct
It can recommend meetings based on context.
- ✗
Automatically creating a quote from an opportunity.
Why it's wrong here
Quote creation is manual or via workflow.
- ✗
Analyzing the sentiment of email threads.
Why it's wrong here
Sentiment analysis is separate, in Conversation Intelligence.
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