The answer is 2 days. This is correct because the sequence begins with a Start trigger, followed by a 2-day wait step that defines the delay before the first phone call activity is automatically created; the wait step timing directly controls how many days elapse between the sequence start and the next scheduled action. On the Microsoft Dynamics 365 Fundamentals CRM MB-910 exam, this concept tests your understanding of how wait steps and time activities interact within sales sequences—a common trap is miscounting the wait step as part of the activity itself rather than as a separate delay. To remember, think of the wait step as a countdown timer: the number of days in the wait step equals the exact gap from the start to the first activity, so if you see a 2-day wait, the phone call occurs on day 2, not day 3.
MB-910 Describe Dynamics 365 Sales Practice Question
This MB-910 practice question tests your understanding of describe dynamics 365 sales. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Exhibit
Refer to the exhibit. The following is a snippet from a Dynamics 365 Sales sequence configuration:
{
"sequence": {
"id": "SEQ001",
"name": "Follow-up Sequence",
"steps": [
{
"type": "email",
"template": "Initial Outreach",
"delay": "0 days"
},
{
"type": "phonecall",
"delay": "2 days"
},
{
"type": "email",
"template": "Follow-up",
"delay": "5 days"
}
]
}
}
Refer to the exhibit. After how many days from the start of the sequence will the first phone call activity occur?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "first"
Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
2 days
The exhibit shows a sequence with a 2-day wait step after the initial 'Start' trigger, followed by a phone call activity. Therefore, the first phone call occurs exactly 2 days from the start of the sequence. In Dynamics 365 Sales sequences, wait steps define the delay before the next activity is automatically created or assigned.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
2 days
Why this is correct
The phone call step has a delay of 2 days from the start.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
5 days
Why it's wrong here
The second email is on day 7, not the phone call.
✗
7 days
Why it's wrong here
No step has a delay of 7 days.
✗
0 days
Why it's wrong here
The first email is on day 0, not the phone call.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may misinterpret the sequence diagram and think the phone call occurs immediately (0 days) or confuse the wait step with a different duration, overlooking the explicit 2-day delay shown in the exhibit.
Detailed technical explanation
How to think about this question
In Dynamics 365 Sales sequences, wait steps are configured using duration units (days, hours, minutes) and are processed by the sequence engine when a record enters the sequence. The engine calculates the exact datetime based on the record's entry time plus the wait duration, then triggers the next activity (e.g., phone call) at that scheduled time. This is crucial for time-based sales cadences where follow-ups must occur after a specific interval, such as a 2-day gap after initial contact.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Describe Dynamics 365 Sales — This question tests Describe Dynamics 365 Sales — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: 2 days — The exhibit shows a sequence with a 2-day wait step after the initial 'Start' trigger, followed by a phone call activity. Therefore, the first phone call occurs exactly 2 days from the start of the sequence. In Dynamics 365 Sales sequences, wait steps define the delay before the next activity is automatically created or assigned.
What should I do if I get this MB-910 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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