MB-910 Describe Dynamics 365 Sales Practice Question
During a lead qualification, a salesperson needs to capture the exact reason why a lead was not qualified. Which field should be used?
⚠ Common exam trap
Many candidates confuse 'Status Reason' (which shows the lead is disqualified) with 'Disqualification Reason' (which captures the specific cause), leading them to select 'Status Reason' because it seems related to the disqualification event.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Disqualification Reason
The 'Disqualification Reason' field in Dynamics 365 Sales is specifically designed to capture the exact reason a lead was disqualified, such as 'Budget Unavailable' or 'No Longer Interested'. This field is a standard system field on the lead entity and is automatically populated when a lead is disqualified, ensuring the reason is recorded for reporting and analysis.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Disqualification Reason
Why this is correct
This field is specifically designed to capture the reason for disqualification.
- ✗
Lead Source
Why it's wrong here
Lead Source tracks the origin of the lead, not disqualification reason.
- ✗
Status Reason
Why it's wrong here
Status Reason shows the status but not the detailed reason for disqualification.
- ✗
Description
Why it's wrong here
Description is a general free-text field, not specifically for disqualification reason.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.