MB-910 Describe Dynamics 365 Customer Service Practice Question

Drag and drop the steps to set up a customer service queue in Dynamics 365 Customer Service Hub into the correct order.

Drag steps to the numbered slots on the right, or tap a step then tap a slot.

Steps

Order

1Step 1

2Step 2

3Step 3

4Step 4

5Step 5

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Create the queue, Specify the queue type, Add members to the queue, Activate the queue

Setting up a queue involves creating it, specifying type, adding members, and activating.

Answer analysis

For each option: why learners choose it and why it is or isn't the right answer here.

✓
Create the queue, Specify the queue type, Add members to the queue, Activate the queue
Why this is correct
This is the correct order because you must first create the queue, then define its type to set its behavior, then add members who will have access, and finally activate it to make it operational.
✗
Specify the queue type, Create the queue, Add members to the queue, Activate the queue
Why it's wrong here
This is incorrect because you cannot specify the queue type before creating the queue; the queue must exist first.
✗
Create the queue, Add members to the queue, Specify the queue type, Activate the queue
Why it's wrong here
This is incorrect because adding members before specifying the queue type may lead to misconfiguration, as the type defines how the queue handles items; the type should be set before assigning members.
✗
Create the queue, Specify the queue type, Activate the queue, Add members to the queue
Why it's wrong here
This is incorrect because activating the queue before adding members would result in a queue with no one to process items, rendering it useless; members must be added before activation.

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