Explore the core capabilities of customer engagement apps in Dynamics 365 →hardMultiple ChoiceObjective-mapped

MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365

Exhibit

Refer to the exhibit.

{
  "name": "Contoso Field Service Settings",
  "isAutoGenerateWO": true,
  "defaultWOType": "Repair",
  "isAutoAllocate": false,
  "schedulingEnabled": true
}

Based on the exhibit, what will happen when a new service request is created in Dynamics 365 Field Service?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

A work order will be automatically generated.

The setting 'isAutoGenerateWO' is true, which automatically creates a work order. Option A is incorrect because auto-allocation (isAutoAllocate) is false, so the service request is not automatically scheduled. Option B is correct: a work order will be automatically generated. Option C is incorrect because auto-allocation is off, so the work order is not automatically assigned. Option D is incorrect because work orders are auto-generated.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
The service request will be automatically scheduled.
Why it's wrong here
Scheduling enabled but not auto-allocation.
✓
A work order will be automatically generated.
Why this is correct
isAutoGenerateWO is true.
✗
The work order will be automatically assigned to a technician.
Why it's wrong here
Auto-allocation is disabled.
✗
No work order will be created.
Why it's wrong here
Work order is auto-generated.

Go deeper

MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365

Exhibit

Why each option matters

Option-by-option breakdown

Related to this question