Microsoft Dynamics 365 Fundamentals CRM MB-910 MB-910 Questions 976–977 | Page 14/14

976

MCQmedium

A field service organization wants to provide technicians with real-time navigation to customer sites without leaving the Field Service Mobile app. Which integration should be configured?

A.Use Google Maps Platform

B.Enable Azure Maps integration

C.Use Power Automate to open a map app

D.Integrate with Bing Maps API

AnswerB

Azure Maps is the native mapping solution for Field Service.

Why this answer

Option C is correct because Dynamics 365 Field Service integrates with Azure Maps to provide map and navigation capabilities directly within the app. Option A is wrong because Bing Maps API is not natively integrated. Option B is wrong because Google Maps requires custom development.

Option D is wrong because Power Automate is for workflows, not mapping.

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977

MCQeasy

A user wants to export a segment of high-value customers from Customer Insights to Dynamics 365 Marketing to send a campaign. What is the recommended way to do this?

A.Use the Customer Insights API

B.Use the Dynamics 365 Marketing connector

C.Export the segment as a CSV file and import it

D.Use Power Automate to copy data

AnswerB

Built-in connector syncs segments automatically.

Why this answer

The Dynamics 365 Marketing connector is the recommended, native integration between Customer Insights and Dynamics 365 Marketing. It enables direct, real-time export of customer segments without manual steps, preserving data integrity and supporting automated campaign triggers. This built-in connector is the designed path for high-volume, low-latency segment sharing.

Exam trap

The trap here is that candidates often choose the CSV export (Option C) because it seems straightforward, but Microsoft explicitly recommends the connector for automated, reliable data synchronization in a Dynamics 365 ecosystem.

How to eliminate wrong answers

Option A is wrong because the Customer Insights API is a programmatic interface for custom integrations, not the recommended out-of-the-box method for exporting segments to Dynamics 365 Marketing; it requires custom development and lacks the automated synchronization features of the connector. Option C is wrong because exporting a segment as a CSV file and importing it is a manual, error-prone process that breaks the real-time data flow and is not the recommended approach for production campaigns. Option D is wrong because Power Automate can copy data but introduces unnecessary complexity and latency compared to the dedicated Marketing connector, which is purpose-built for this integration.

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Microsoft Dynamics 365 Fundamentals CRM MB-910 (MB-910) — Questions 976–977