Explore the core capabilities of customer engagement apps in Dynamics 365 →hardMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
After migrating to Dynamics 365, a sales team notices that duplicate leads are being created. They want to automatically detect and resolve duplicates upon creation. What should they configure?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Duplicate Detection rules
Duplicate Detection rules are the native mechanism in Dynamics 365 to automatically detect and resolve duplicate leads upon creation. Option A (Power Automate flow) is incorrect; while possible, it requires custom logic and is not the built-in solution. Option C (Business Rules) is incorrect as they control form behavior, not duplicate detection. Option D (Data Management settings) is incorrect because those settings handle duplicates during data imports, not real-time creation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Power Automate flow
Why it's wrong here
Power Automate flows require manual or scheduled triggers and cannot natively intercept the creation process of a lead record within Dynamics 365 to apply duplicate detection rules in real time. The temptation arises because Power Automate is often used for custom data validation and post-creation cleanup tasks, such as merging duplicates after they are logged. However, the scenario demands automatic detection *upon creation*, which is achieved by configuring Duplicate Detection Rules and enabling them at the entity level, not by an external workflow tool.
- ✓
Duplicate Detection rules
Why this is correct
These rules run on create and update to identify duplicates.
- ✗
Business Rules
Why it's wrong here
Business Rules control field visibility and validation, not duplicates.
- ✗
Data Management settings
Why it's wrong here
Data Management deals with imports, not real-time duplicate detection.
Visual reference
Go deeper
Related to this question
About these practice questions
This MB-910 question is part of Courseiva's 941-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.