MB-910 Describe Dynamics 365 Sales Practice Question
Adventure Works Cycles is a retail company that uses Dynamics 365 Sales. They have a simple sales process: leads are qualified, then converted to opportunities, then quotes are generated, and finally orders are created. The sales manager wants to report on the average time it takes for an opportunity to move from the 'Qualify' stage to the 'Propose' stage. The system currently uses a standard Business Process Flow (BPF) for opportunities with stages: Qualify, Develop, Propose, Close. The manager wants to track the duration in each stage. What should the administrator do to enable this reporting?
⚠ Common exam trap
Many candidates assume custom development (Option B) is required because they are unaware that Dynamics 365 Sales automatically tracks stage durations as part of the Business Process Flow feature, making the out-of-the-box fields sufficient for reporting.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the Business Process Flow stage duration fields in a custom report
Dynamics 365 Sales includes built-in Business Process Flow (BPF) stage duration fields (e.g., 'Stage Duration (Minutes)') that automatically track the time spent in each stage. These fields are stored on the opportunity entity and can be used in custom reports or Power BI to calculate the average time from 'Qualify' to 'Propose' without manual effort or custom development.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enable Timeline and manually calculate durations
Why it's wrong here
Not a reporting solution.
- ✗
Create a custom workflow to log timestamps when stages change
Why it's wrong here
Possible but not the easiest; BPF already captures stage duration.
- ✓
Use the Business Process Flow stage duration fields in a custom report
Why this is correct
BPF captures stage duration automatically.
- ✗
Use the out-of-the-box Opportunity report
Why it's wrong here
Does not include stage duration.
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