Explore the core capabilities of customer engagement apps in Dynamics 365 →mediumMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
A project manager wants to track time, expenses, and project progress in Dynamics 365. Which app should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Dynamics 365 Project Operations
Dynamics 365 Project Operations is designed for project management, including tracking time, expenses, and progress. Option A (Sales) focuses on sales processes. Option B (Customer Service) handles support and service cases. Option C (Field Service) manages on-site work and scheduling. Therefore, D is the correct choice.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Dynamics 365 Sales
Why it's wrong here
Sales is for lead-to-cash, not project tracking.
- ✗
Dynamics 365 Customer Service
Why it's wrong here
Customer Service handles cases and support, not projects.
- ✗
Dynamics 365 Field Service
Why it's wrong here
Field Service manages on-site work orders and scheduling.
- ✓
Dynamics 365 Project Operations
Why this is correct
Project Operations manages projects from planning to invoicing, including time and expenses.
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