Explore the core capabilities of customer engagement apps in Dynamics 365 →mediumMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
A field service organization needs to automatically dispatch the nearest available technician to a service request. Which Dynamics 365 Field Service feature should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Resource Scheduling Optimization
Resource Scheduling Optimization (RSO) is the feature in Dynamics 365 Field Service that automatically schedules and dispatches the nearest available technician to a service request. It uses optimization algorithms to consider technician skills, location, availability, and other constraints. Connected Field Service (B) focuses on IoT and remote monitoring. Work Order Management (C) handles the lifecycle of work orders but does not automatically dispatch. The Mobile App (D) provides a platform for technicians to view assignments and report work but does not perform automatic dispatching.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Resource Scheduling Optimization
Why this is correct
RSO automatically finds best technician.
- ✗
Connected Field Service
Why it's wrong here
Connected Field Service is for IoT, not dispatch.
- ✗
Work Order Management
Why it's wrong here
Work orders track jobs, not automatic dispatch.
- ✗
Mobile App
Why it's wrong here
Mobile app is for technicians to view jobs.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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