Courseiva
← MB-910
Full test
Explore the core capabilities of customer engagement apps in Dynamics 365 →easyMultiple ChoiceObjective-mapped

MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365

A Dynamics 365 Customer Service manager wants to measure how quickly cases are being resolved. Which report should they use?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

SLA Report

The SLA Report tracks case resolution against Service Level Agreements, making it suitable for measuring how quickly cases are resolved. Option A (Case Summary Report) shows overall case activity counts, not resolution speed. Option B (Marketing Email Performance Report) is unrelated to case management. Option D (Sales Pipeline Report) tracks sales opportunities, not cases.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • ✗

    Case Summary Report

    Why it's wrong here

    Shows case volume, not resolution time.

  • ✗

    Marketing Email Performance Report

    Why it's wrong here

    For marketing campaigns.

  • ✓

    SLA Report

    Why this is correct

    Tracks case resolution against SLAs.

  • ✗

    Sales Pipeline Report

    Why it's wrong here

    For sales opportunities.

Visual reference

Client Recursive Resolver Root DNS (13 root servers) TLD DNS (.com, .org, …) Authoritative example.com query IP addr answer

About these practice questions

This MB-910 question is part of Courseiva's 941-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →

How Courseiva writes practice questions · Editorial policy

JA

Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.