Explore the core capabilities of customer engagement apps in Dynamics 365 →hardMultiple ChoiceObjective-mapped

MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365

Exhibit

Refer to the exhibit.
```json
{
  "fieldServiceSettings": {
    "scheduling": {
      "optimizationGoal": "MinimizeTravelTime",
      "timeWindow": "8:00-17:00",
      "considerSkills": true,
      "allowOvertime": false
    }
  }
}
```

A dispatcher notices that some work orders are not being scheduled even though technicians are available. Based on the exhibit, what is the most likely cause?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Overtime is not allowed

Overtime is not allowed. In the configuration, the setting 'allowOvertime: false' prevents scheduling any work order that would require a technician to work beyond the end time of 17:00. Since dispatchers are not allowed to schedule overtime, any work order that would extend past 17:00 remains unscheduled, even if technicians are available.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✓
Overtime is not allowed
Why this is correct
Correct. The 'allowOvertime: false' setting prohibits scheduling that would require overtime, so work orders extending beyond 17:00 are not scheduled.
✗
Skills consideration is enabled
Why it's wrong here
Incorrect. Enabling skills consideration helps match technicians to work orders; it does not prevent scheduling.
✗
Time window is too narrow
Why it's wrong here
Incorrect. The time window is 8-17, which is not too narrow for the available technicians.
✗
Optimization goal is set to minimize travel time
Why it's wrong here
Incorrect. The optimization goal 'MinimizeTravelTime' affects how schedules are optimized, but does not block scheduling entirely.

Go deeper

MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365

Exhibit

Why each option matters

Option-by-option breakdown

Related to this question