MB-910 Describe Dynamics 365 Sales Practice Question
A company uses Dynamics 365 Sales to manage its sales pipeline. The sales manager notices that several opportunities are stuck in the 'Proposal' stage for longer than expected. The manager wants to automatically notify the opportunity owner when an opportunity has been in the 'Proposal' stage for more than 10 days. What is the most efficient way to achieve this?
⚠ Common exam trap
A common mix-up: candidates confuse the purpose of SLAs (which are for contractual response times on cases) with stage duration monitoring, or they overcomplicate the solution by choosing Power Automate when a native workflow is simpler and more efficient.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a workflow that triggers when stage duration exceeds 10 days.
Dynamics 365 Sales includes classic workflows that can be configured to trigger when a stage duration exceeds a specified threshold. This approach is native to the platform, requires no external licensing, and runs server-side without user intervention, making it the most efficient solution for automatically notifying the opportunity owner.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use a Power Automate flow to monitor stage duration.
Why it's wrong here
A Power Automate flow can monitor stage duration, but it lacks native awareness of the Dynamics 365 Sales stage-change timestamp required to calculate 10 days in the 'Proposal' stage without custom logic or a recurring trigger. It is tempting because flows excel at time-based notifications in general, such as sending an alert when a lead remains unassigned for 48 hours, where a simple delay action suffices.
- ✓
Create a workflow that triggers when stage duration exceeds 10 days.
Why this is correct
Workflow can be configured to send an email when the opportunity is in a stage for more than 10 days.
- ✗
Create an SLA (Service Level Agreement) for the 'Proposal' stage.
Why it's wrong here
SLA tracks time to complete a stage but does not send email notifications automatically.
- ✗
Configure the Relationship Assistant to show a reminder.
Why it's wrong here
Relationship Assistant shows suggestions but does not send email alerts.
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