- A
Firewall is blocking outbound traffic to port 53
Why wrong: Port 53 is DNS, not ICMP.
- B
DNS server is down
Why wrong: DNS is not required for pinging an IP address.
- C
The default gateway has no route to the internet
Local connectivity works, external fails, indicating routing issue.
- D
The workstation's subnet mask is incorrect
Why wrong: Incorrect subnet mask would affect local connectivity, but gateway is reachable.
- E
The network cable is faulty
Why wrong: Faulty cable would prevent pinging the gateway.
Question 173 of 1,000
easyMultiple ChoiceObjective-mapped
SSCP They cannot access the internet Practice Question
This SSCP practice question tests your understanding of they cannot access the internet. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user reports they cannot access the internet. The network administrator verifies that the user's workstation has an IP address of 192.168.1.100/24 and a default gateway of 192.168.1.1. The administrator can ping the default gateway but cannot ping 8.8.8.8. What is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"most likely"Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The default gateway has no route to the internet
The administrator can ping the default gateway (192.168.1.1) but cannot ping 8.8.8.8. This indicates that Layer 2 and Layer 3 connectivity within the local subnet is working, but traffic cannot reach the internet. The most likely cause is that the default gateway does not have a route to the internet, meaning it cannot forward packets beyond its local interface to an upstream router or ISP.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Firewall is blocking outbound traffic to port 53
- ✗
DNS server is down
Why it's wrong here
DNS is not required for pinging an IP address.
- ✓
The default gateway has no route to the internet
Why this is correct
Local connectivity works, external fails, indicating routing issue.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
The workstation's subnet mask is incorrect
Why it's wrong here
Incorrect subnet mask would affect local connectivity, but gateway is reachable.
- ✗
The network cable is faulty
Why it's wrong here
Faulty cable would prevent pinging the gateway.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse 'can ping the gateway' with 'gateway has internet connectivity,' but the gateway may be reachable locally while lacking an upstream route or having a misconfigured NAT policy.
Detailed technical explanation
How to think about this question
When a host pings a destination outside its subnet, it sends the packet to the default gateway's MAC address via ARP. The gateway then performs a routing table lookup; if no default route (0.0.0.0/0) or specific route to the internet exists, the packet is dropped. This scenario is common in misconfigured edge routers or firewalls that lack a next-hop route to the ISP, even though the local LAN interface is up and responsive.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A security analyst at a medium-sized enterprise encounters this scenario during an investigation or architecture review. The correct answer reflects best practice for the specific threat or control described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Security exam questions test whether you can match controls to threats in context — not just recall definitions.
Visual reference
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
Questions learners often ask
What does this SSCP question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: The default gateway has no route to the internet — The administrator can ping the default gateway (192.168.1.1) but cannot ping 8.8.8.8. This indicates that Layer 2 and Layer 3 connectivity within the local subnet is working, but traffic cannot reach the internet. The most likely cause is that the default gateway does not have a route to the internet, meaning it cannot forward packets beyond its local interface to an upstream router or ISP.
What should I do if I get this SSCP question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 25, 2026
This SSCP practice question is part of Courseiva's free ISC2 certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SSCP exam.
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