- A
The CoPP policy rate-limits EIGRP packets to 1 Mbps, but EIGRP hellos are small and frequent; the rate-limit may still drop them if the policer is not properly configured for burst.
Even small packets can be dropped if the policer uses a strict rate without adequate burst size.
- B
R2 is sending too many EIGRP packets, exceeding the rate-limit.
Why wrong: The issue is the policer, not excessive traffic.
- C
R1 has an ACL that blocks EIGRP packets before they reach the control plane.
Why wrong: CoPP is applied to the control plane, not an ACL.
- D
The CoPP policy is applied to the wrong interface.
Why wrong: CoPP is applied globally to the control plane, not per interface.
300-410 EIGRP Troubleshooting Practice Question
This 300-410 practice question tests your understanding of eigrp troubleshooting. Examine the command output carefully: the correct answer depends on what the output actually shows, not on general recall alone. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A network uses Control Plane Policing (CoPP) to protect the router. Router R1 has CoPP policy applied that rate-limits all traffic to 1 Mbps. R1 shows: 'show policy-map control-plane' indicates drops for EIGRP packets. R1's EIGRP neighbor R2 is flapping. What is the root cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
The CoPP policy rate-limits EIGRP packets to 1 Mbps, but EIGRP hellos are small and frequent; the rate-limit may still drop them if the policer is not properly configured for burst.
EIGRP hello packets are small and sent frequently (every 5 seconds on most LAN interfaces by default). A CoPP policer that rate-limits all traffic to 1 Mbps without an adequate burst parameter will treat the burst of small hello packets as exceeding the committed burst (Bc), causing drops. These drops prevent EIGRP neighbor keepalives from reaching the control plane, leading to neighbor flapping. The root cause is not the total bandwidth but the policer's inability to accommodate the packet-per-second (PPS) burst of small EIGRP hellos.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The CoPP policy rate-limits EIGRP packets to 1 Mbps, but EIGRP hellos are small and frequent; the rate-limit may still drop them if the policer is not properly configured for burst.
Why this is correct
Even small packets can be dropped if the policer uses a strict rate without adequate burst size.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
R2 is sending too many EIGRP packets, exceeding the rate-limit.
Why it's wrong here
The issue is the policer, not excessive traffic.
- ✗
R1 has an ACL that blocks EIGRP packets before they reach the control plane.
Why it's wrong here
CoPP is applied to the control plane, not an ACL.
- ✗
The CoPP policy is applied to the wrong interface.
Why it's wrong here
CoPP is applied globally to the control plane, not per interface.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Cisco often tests the misconception that CoPP drops are caused by exceeding the bandwidth rate-limit, when in reality the trap is that small, frequent control-plane packets (like EIGRP hellos) are dropped due to an insufficient burst size, not the overall traffic rate.
Detailed technical explanation
How to think about this question
CoPP uses a token-bucket policer with parameters: committed information rate (CIR) and committed burst (Bc). For EIGRP hellos, the packet rate (PPS) can be high even at low bandwidth; if Bc is set too low (e.g., default 1500 bytes), a burst of multiple hellos arriving in a short interval will exceed the bucket depth and be dropped. This is a common misconfiguration when CoPP is applied with a simple 'rate-limit' without adjusting the burst size for small-packet protocols like EIGRP, OSPF, or BGP keepalives.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A network engineer at a university connects two campus buildings via a fibre link. Both routers run OSPF, but no adjacency forms — even though both routers can ping each other. The engineer finds one router is in area 0 and the other in area 1. OSPF adjacency requires matching area numbers, hello/dead timers, and network type. IP reachability alone is not enough.
Quick reference
Routing Protocol Comparison
| Protocol | Metric | Max Hops | Algorithm | Type |
|---|---|---|---|---|
| RIP v2 | Hop count | 15 | Bellman-Ford | Distance vector |
| OSPF | Cost (bandwidth) | Unlimited | Dijkstra (SPF) | Link state |
| EIGRP | Composite metric | Unlimited | DUAL | Hybrid |
| IS-IS | Cost | Unlimited | Dijkstra | Link state |
| BGP | Policy / attributes | Unlimited | Path vector | Path vector |
RIP's 15-hop limit makes it unsuitable for large networks. OSPF and EIGRP dominate modern enterprise deployments.
What to study next
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FAQ
Questions learners often ask
What does this 300-410 question test?
EIGRP Troubleshooting — This question tests EIGRP Troubleshooting — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The CoPP policy rate-limits EIGRP packets to 1 Mbps, but EIGRP hellos are small and frequent; the rate-limit may still drop them if the policer is not properly configured for burst. — EIGRP hello packets are small and sent frequently (every 5 seconds on most LAN interfaces by default). A CoPP policer that rate-limits all traffic to 1 Mbps without an adequate burst parameter will treat the burst of small hello packets as exceeding the committed burst (Bc), causing drops. These drops prevent EIGRP neighbor keepalives from reaching the control plane, leading to neighbor flapping. The root cause is not the total bandwidth but the policer's inability to accommodate the packet-per-second (PPS) burst of small EIGRP hellos.
What should I do if I get this 300-410 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jul 4, 2026
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