- A
Wait for the CAB to meet and approve the change
Why wrong: Waiting 24 hours could expose the system to exploitation, which is unacceptable for a critical vulnerability.
- B
Apply the patch immediately and document it as an emergency change
Emergency changes allow for immediate action with retrospective approval, balancing security and process.
- C
Apply the patch but do not document it to avoid policy violation
Why wrong: Undocumented changes are a policy violation and hinder future troubleshooting.
- D
Disconnect the server from the network until the CAB meets
Why wrong: Disconnecting the server may prevent the breach but also disrupts business operations unnecessarily.
Question 417 of 750
220-1202 Documentation and Change Management Practice Question
This 220-1202 practice question tests your understanding of documentation and change management. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company’s change management policy states that all changes must be reviewed by the CAB. An urgent security vulnerability is discovered that requires an immediate patch to a critical database server. The CAB is not available for 24 hours. What is the best course of action?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Apply the patch immediately and document it as an emergency change
Option B is correct because the change management policy includes an emergency change process for urgent security vulnerabilities. Applying the patch immediately and documenting it as an emergency change aligns with ITIL best practices and the company's policy, ensuring the vulnerability is mitigated without delay while maintaining compliance through post-implementation review.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Wait for the CAB to meet and approve the change
Why it's wrong here
Waiting 24 hours could expose the system to exploitation, which is unacceptable for a critical vulnerability.
- ✓
Apply the patch immediately and document it as an emergency change
Why this is correct
Emergency changes allow for immediate action with retrospective approval, balancing security and process.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Apply the patch but do not document it to avoid policy violation
Why it's wrong here
Undocumented changes are a policy violation and hinder future troubleshooting.
- ✗
Disconnect the server from the network until the CAB meets
Why it's wrong here
Disconnecting the server may prevent the breach but also disrupts business operations unnecessarily.
Common exam traps
Common exam trap: answer the scenario, not the keyword
CompTIA often tests the misconception that all changes must wait for CAB approval, ignoring the emergency change process explicitly defined in ITIL and many corporate policies.
Detailed technical explanation
How to think about this question
Emergency changes are a standard ITIL process designed for urgent situations like zero-day vulnerabilities (e.g., CVE-2024-XXXX affecting a database server). The patch should be applied using a documented emergency change request (ECR) with a post-implementation review (PIR) scheduled within 24-48 hours. This ensures the change is authorized retrospectively while maintaining security posture and compliance with frameworks like ISO 27001 or PCI DSS.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Documentation and Change Management — study guide chapter
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Documentation and Change Management practice questions
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FAQ
Questions learners often ask
What does this 220-1202 question test?
Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Apply the patch immediately and document it as an emergency change — Option B is correct because the change management policy includes an emergency change process for urgent security vulnerabilities. Applying the patch immediately and documenting it as an emergency change aligns with ITIL best practices and the company's policy, ensuring the vulnerability is mitigated without delay while maintaining compliance through post-implementation review.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 30, 2026
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.
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