Question 1easymultiple choice
Full question →easymultiple choiceObjective-mapped
An employee receives a text message that says, "Your MFA enrollment expired. Tap here now to re-activate access or your account will be locked." What should the employee do first?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Tap the link and complete the MFA reset immediately
This is risky because the message may lead to a fake site designed to steal credentials. Acting immediately without verification can expose the account.
B
Best answer
Verify the request using a known company contact method and report the text
This is the best first step because the employee should not trust a security-related request delivered through an unexpected text message. Using a known internal help desk number, portal, or security reporting process confirms whether the request is legitimate. It also helps the organization investigate the suspicious message quickly.
C
Distractor review
Forward the text to coworkers so they can watch for it too
Forwarding can spread the harmful link and may cause more users to click it. The message should be reported through approved channels instead.
D
Distractor review
Reply to the sender and ask for more details
Replying confirms the number is active and can invite more social engineering attempts. It also does not verify the request through a trusted source.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A laptop is suspected of being used in a malware incident. It is still powered on and connected to Wi-Fi. What should the responder do before shutting it down?
Question 2
An employee reports a ransomware note on a file server. The server is still powered on, shares are still being accessed, and management wants service restored as quickly as possible. What should the incident response team do first?
Question 3
An employee reports a ransomware note on a finance laptop. The laptop is still powered on, connected to Wi-Fi, and the user says they were just working in a spreadsheet. Management wants the fastest safe response that also preserves evidence. What should the responder do first?
Question 4
You are handed a company laptop suspected in an insider theft case. Legal says the evidence may be needed in court. Which action best preserves admissibility?
Question 5
A developer wants to reduce the risk of SQL injection in a new customer search form. Which two changes are the best mitigations? Select two.
Question 6
A branch office uses a flat LAN, and a compromise on one user workstation could spread quickly to finance systems. Management wants finance workstations isolated from general users, but finance staff still need access to a central finance application and network printer. What is the best design change?
FAQ
Questions learners often ask
What does this SY0-701 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Verify the request using a known company contact method and report the text — The safest response is to verify the request through a known company contact method and report the message. A text message claiming urgent MFA problems is a common smishing tactic, and users should not click links or rely on the sender's instructions. Verification through official channels prevents credential theft and helps the security team block related messages. Why others are wrong: Tapping the link risks entering credentials into a fake site. Forwarding the text to coworkers may spread the threat and encourages unsafe behavior. Replying to the sender helps the attacker confirm the phone number is valid and does not prove the request is legitimate.
What should I do if I get this SY0-701 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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