A Windows laptop is believed to be involved in a credential-theft incident. It is still powered on, connected to Wi-Fi, and the user reports that the screen recently locked by itself. The SOC can reach the device remotely through EDR. Which two actions should be taken before the laptop is shut down? Select two.
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
Best answer
Capture volatile data such as running processes and active network connections while the system is still live.
Volatile data disappears on shutdown, so collecting it first protects the most transient evidence. Running processes and live connections can reveal malware, remote-control tools, or current attacker activity. This is especially important when the device is still powered on and reachable through EDR.
Best answer
Place the endpoint into network isolation through the EDR console to stop further attacker communication.
Isolation limits further spread, exfiltration, and remote tampering without requiring immediate power loss. Because the host is still online, EDR isolation is a controlled way to contain the threat while preserving the possibility of collecting evidence first. It is a more measured choice than yanking power or rebooting.
Distractor review
Run a full antivirus scan immediately, because the scan report will serve as the primary evidence.
A full scan can change files, trigger malware behavior, and overwrite useful artifacts. It is not the best first action when the priority is preserving volatile evidence and containing the endpoint. Scan results also do not replace live data capture.
Distractor review
Reboot the laptop into Safe Mode so the attacker’s code will not load.
Rebooting destroys volatile evidence and may trigger malicious cleanup or encryption behavior. Safe Mode can be useful later for remediation, but it is not appropriate before collecting live data from a suspected compromised system.
Distractor review
Power off the laptop immediately to prevent the incident from spreading further.
Immediate power-off prevents any further live collection and can destroy evidence that exists only in memory or active sessions. While it may stop some malicious activity, it is too blunt for the stated requirement to preserve evidence first.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A laptop is suspected of being used in a malware incident. It is still powered on and connected to Wi-Fi. What should the responder do before shutting it down?
Question 2
An employee reports a ransomware note on a file server. The server is still powered on, shares are still being accessed, and management wants service restored as quickly as possible. What should the incident response team do first?
Question 3
An employee reports a ransomware note on a finance laptop. The laptop is still powered on, connected to Wi-Fi, and the user says they were just working in a spreadsheet. Management wants the fastest safe response that also preserves evidence. What should the responder do first?
Question 4
You are handed a company laptop suspected in an insider theft case. Legal says the evidence may be needed in court. Which action best preserves admissibility?
Question 5
A developer wants to reduce the risk of SQL injection in a new customer search form. Which two changes are the best mitigations? Select two.
Question 6
A branch office uses a flat LAN, and a compromise on one user workstation could spread quickly to finance systems. Management wants finance workstations isolated from general users, but finance staff still need access to a central finance application and network printer. What is the best design change?
FAQ
Questions learners often ask
What does this SY0-701 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Capture volatile data such as running processes and active network connections while the system is still live. — The best actions are to capture volatile data and isolate the endpoint through EDR. Live collection preserves memory-resident evidence such as running processes, open sockets, and in-memory indicators that would vanish on shutdown. Isolation then limits additional attacker communication without forcing an immediate reboot or power loss. Together, those steps align with incident response best practices for a powered-on compromised laptop. Why others are wrong: A full scan, reboot, or immediate shutdown all risk destroying volatile evidence and may interfere with later forensic analysis. They can be valid remediation steps eventually, but they are not the best first actions when the device is still live and the response team can isolate it remotely.
What should I do if I get this SY0-701 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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