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A user's laptop starts renaming many documents, and a ransom note appears on the desktop. What is the best immediate action for the help desk to recommend?

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A user's laptop starts renaming many documents, and a ransom note appears on the desktop. What is the best immediate action for the help desk to recommend?

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

A

Distractor review

Shut down the laptop immediately and leave it on the desk.

Powering off can help stop spread, but it may destroy useful volatile evidence and is not the first recommended step for a live system.

B

Best answer

Disconnect the laptop from the network to contain the infection.

Removing network access helps prevent the malware from reaching file shares, backup systems, or other hosts while preserving the running state for later analysis.

C

Distractor review

Delete the ransom note and continue working until the next reboot.

Deleting the note does not stop the malware and allows further encryption or spread to continue across the system and connected resources.

D

Distractor review

Install a new browser extension to block the attacker.

Browser extensions do not address active ransomware behavior on the endpoint and would not contain or remove the malicious process.

Common exam trap

Common exam trap: answer the scenario, not the keyword

Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.

Technical deep dive

How to think about this question

This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.

KKey Concepts to Remember

  • Read the scenario before looking for a memorised answer.
  • Find the constraint that changes the correct option.
  • Eliminate answers that are true in general but not in this case.
  • Use explanations to understand the rule behind the answer.

TExam Day Tips

  • Underline the problem statement mentally.
  • Watch for words such as best, first, most likely and least administrative effort.
  • Review why wrong options are wrong, not only why the correct option is correct.

Related practice questions

Related SY0-701 practice-question pages

Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.

More questions from this exam

Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.

FAQ

Questions learners often ask

What does this SY0-701 question test?

Read the scenario before looking for a memorised answer.

What is the correct answer to this question?

The correct answer is: Disconnect the laptop from the network to contain the infection. — When ransomware is active, the first practical containment step is to isolate the infected device from the network. That prevents the malware from accessing mapped drives, sharing itself across systems, or contacting attacker infrastructure. It also buys time for incident response and evidence collection. Shutting down immediately may be appropriate in some situations, but for an easy first-response question, network isolation is the best answer. Why others are wrong: Shutting down can interrupt malicious activity, but it is not the best first step because it may lose valuable evidence. Deleting the ransom note does not stop encryption or spread. A browser extension is unrelated to endpoint ransomware containment and would not protect the system in time.

What should I do if I get this SY0-701 question wrong?

Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.

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