SY0-701 Threats, Vulnerabilities, and Mitigations Practice Question
A user's laptop starts renaming many documents, and a ransom note appears on the desktop. What is the best immediate action for the help desk to recommend?
⚠ Common exam trap
Test-takers frequently confuse immediate containment with system shutdown, mistakenly believing that powering off stops the attack, when in fact network isolation is the correct first step to halt both encryption and lateral spread.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Disconnect the laptop from the network to contain the infection.
Disconnecting the laptop from the network immediately stops the ransomware from communicating with its command-and-control (C2) server, preventing further encryption of network shares and lateral movement. This containment step is critical before any remediation, as it isolates the threat and preserves evidence for forensic analysis.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Shut down the laptop immediately and leave it on the desk.
Why it's wrong here
Shutting down the laptop may temporarily stop new files from being encrypted, but it does not safely contain an active infection. Ransomware operates in process memory where encryption keys, network connections, and the malicious binary are volatile; a hard power-off destroys that evidence and may allow the malware to trigger an abrupt shutdown that complicates triage. The correct first step for a live system is to isolate it from the network while keeping it powered on, so responders can preserve memory and image the host before any remediation.
- ✓
Disconnect the laptop from the network to contain the infection.
Why this is correct
Disconnecting the laptop from the network deprives the ransomware of both lateral movement and command-and-control communication. Without network access, it cannot propagate via SMB/Windows Admin Shares, reach mapped drives, or download additional payloads/ransomware variants, while the live system stays intact for volatile memory collection. Physically unplugging the Ethernet cable or disabling Wi-Fi in the OS is a practical containment step that should be done before any reboot or cleanup.
- ✗
Delete the ransom note and continue working until the next reboot.
Why it's wrong here
Deleting the ransom note is cosmetic because the active ransomware process stays resident in memory and will keep encrypting new or altered files, deleting Volume Shadow Copies, and attempting to spread. Continuing regular use creates additional victim files and gives the malware more opportunities to encrypt local profiles and any reconnected network shares, while also altering timestamps and other forensic artifacts. The only reason to leave the note is to preserve evidence; work on the machine must stop immediately.
- ✗
Install a new browser extension to block the attacker.
Why it's wrong here
Installing a browser extension cannot stop ransomware because the malware is a standalone native process executing at the operating system level, not a malicious script in the browser context. An extension runs inside a sandboxed browser process and lacks the privileges to terminate a system-level crypto process, quarantine files, or restore encrypted data. Moreover, installing new software during an active incident requires network connectivity and introduces untrusted code, which may impede forensic analysis and worsen the compromise.
Go deeper
Related to this question
Learn chapter
Network-Based Attacks
Key term
Ransomware
Ransomware is a type of malicious software that encrypts a victim's files or locks them out of their system, demanding payment, usually in cryptocurrency, to restore access.
Key term
Lateral movement
Lateral movement is the technique attackers use to move through a network from one compromised system to another, seeking sensitive data or higher privileges.
About these practice questions
Courseiva writes every SY0-701 question from scratch — 1,013 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SY0-701 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SY0-701 exam.