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A user reports a ransomware note on one department file share, but other departments are still working normally. What is the best first containment action?

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A user reports a ransomware note on one department file share, but other departments are still working normally. What is the best first containment action?

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

A

Distractor review

Shut down the entire company network immediately.

A full network shutdown is usually too disruptive for an initial containment step. It can stop business operations more broadly than necessary and should be reserved for severe situations.

B

Best answer

Disconnect the affected file share or server from the network.

Isolating the affected system is the best first containment step because it helps stop the malware from spreading while preserving the rest of the environment. The goal in early incident response is to reduce impact quickly without causing unnecessary downtime. Once contained, responders can investigate scope, preserve evidence, and begin eradication and recovery.

C

Distractor review

Delete the ransom note and wait to see whether the problem returns.

Deleting the note does not remove the malware or stop encryption activity. It only removes an indicator and can delay proper response.

D

Distractor review

Restore the share immediately before checking what caused the incident.

Restoring too early can overwrite evidence and may reintroduce the attacker’s foothold if the source of compromise is still active.

Common exam trap

Common exam trap: answer the scenario, not the keyword

Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.

Technical deep dive

How to think about this question

This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.

KKey Concepts to Remember

  • Read the scenario before looking for a memorised answer.
  • Find the constraint that changes the correct option.
  • Eliminate answers that are true in general but not in this case.
  • Use explanations to understand the rule behind the answer.

TExam Day Tips

  • Underline the problem statement mentally.
  • Watch for words such as best, first, most likely and least administrative effort.
  • Review why wrong options are wrong, not only why the correct option is correct.

Related practice questions

Related SY0-701 practice-question pages

Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.

More questions from this exam

Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.

FAQ

Questions learners often ask

What does this SY0-701 question test?

Read the scenario before looking for a memorised answer.

What is the correct answer to this question?

The correct answer is: Disconnect the affected file share or server from the network. — The best first containment action is to isolate the affected file share or server from the network. This limits the spread of ransomware while allowing the incident response team to preserve evidence and determine the full scope. Good containment focuses on stopping further damage first, then moving into eradication and recovery. Taking the compromised system offline is often appropriate before attempting restoration. Why others are wrong: Shutting down the entire network is overly broad for one affected share. Deleting the note does not stop the attack and removes useful evidence. Restoring the share immediately is risky because it may overwrite forensic data and return the system to a still-compromised state. Containment should happen before recovery actions.

What should I do if I get this SY0-701 question wrong?

Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.

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