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A help desk technician receives an SMS claiming to be from the mobile carrier. The message says the user's corporate number will be suspended unless they open a link and confirm an MFA code. The user has not reported any account issues. What attack is this?

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A help desk technician receives an SMS claiming to be from the mobile carrier. The message says the user's corporate number will be suspended unless they open a link and confirm an MFA code. The user has not reported any account issues. What attack is this?

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

A

Distractor review

Spear phishing

Spear phishing is targeted deception, but this message is specifically delivered by text message rather than email or another channel.

B

Best answer

Smishing

Smishing is phishing delivered through SMS, and the attacker is using urgency and a fake carrier notice to steal credentials or MFA codes.

C

Distractor review

Vishing

Vishing uses voice calls, such as a phone conversation with a fake support agent, not a text message link.

D

Distractor review

Baiting

Baiting typically tempts a victim with something enticing, like free media or hardware, rather than a service suspension warning.

Common exam trap

Common exam trap: answer the scenario, not the keyword

Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.

Technical deep dive

How to think about this question

This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.

KKey Concepts to Remember

  • Read the scenario before looking for a memorised answer.
  • Find the constraint that changes the correct option.
  • Eliminate answers that are true in general but not in this case.
  • Use explanations to understand the rule behind the answer.

TExam Day Tips

  • Underline the problem statement mentally.
  • Watch for words such as best, first, most likely and least administrative effort.
  • Review why wrong options are wrong, not only why the correct option is correct.

Related practice questions

Related SY0-701 practice-question pages

Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.

More questions from this exam

Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.

FAQ

Questions learners often ask

What does this SY0-701 question test?

Read the scenario before looking for a memorised answer.

What is the correct answer to this question?

The correct answer is: Smishing — This is smishing because the attacker is using an SMS message to pressure the user into clicking a link and revealing an MFA code. The content is designed to create urgency and mimic a trusted provider, which is common in mobile-targeted phishing. Because the message arrives by text and tries to move the user to a malicious site, the most specific label is smishing rather than the broader term phishing. Why others are wrong: Spear phishing can also be targeted, but it usually refers to messages sent through email or another non-SMS channel. Vishing is performed by voice call, not text. Baiting relies on enticing the victim with a lure, such as free media or hardware, rather than threatening account suspension and asking for verification.

What should I do if I get this SY0-701 question wrong?

Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.

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