Question 1easymultiple choice
Full question →easymultiple choiceObjective-mapped
A help desk technician receives a ticket asking for a password reset on a manager's account. The requester says the manager is traveling and cannot be reached. What is the best action before making any change?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Reset the password immediately to avoid delaying the manager's work.
Speed is not a substitute for identity verification and authorization.
B
Best answer
Verify the request through an approved identity-check process before taking action.
The best action is to verify the requester and the request using the organization's approved process before changing access. This helps prevent social engineering and unauthorized account changes. Account resets are sensitive because they can give an attacker control if the help desk relies only on a convincing story or urgent pressure.
C
Distractor review
Tell the requester to ask a coworker to share the manager's existing password.
Sharing passwords is unsafe and usually violates security policy and accountability requirements.
D
Distractor review
Ignore the ticket until the manager returns from travel.
Ignoring every travel-related request is not a reliable security process and can delay legitimate work.
Common exam trap
Common exam trap: NAT rules depend on direction and matching traffic
NAT is not only about the public address. The inside/outside interface roles and the ACL or rule that matches traffic are just as important.
Technical deep dive
How to think about this question
NAT questions usually test address translation, overload/PAT behaviour, static mappings and whether the right traffic is being translated. Read the interface direction and address terms carefully.
KKey Concepts to Remember
- Static NAT maps one inside address to one outside address.
- PAT allows many inside hosts to share one public address using ports.
- Inside local and inside global describe the private and translated addresses.
- NAT ACLs identify traffic for translation, not always security filtering.
TExam Day Tips
- Identify inside and outside interfaces first.
- Check whether the scenario needs static NAT, dynamic NAT or PAT.
- Do not confuse NAT matching ACLs with normal packet-filtering intent.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A laptop is suspected of being used in a malware incident. It is still powered on and connected to Wi-Fi. What should the responder do before shutting it down?
Question 2
An employee reports a ransomware note on a file server. The server is still powered on, shares are still being accessed, and management wants service restored as quickly as possible. What should the incident response team do first?
Question 3
An employee reports a ransomware note on a finance laptop. The laptop is still powered on, connected to Wi-Fi, and the user says they were just working in a spreadsheet. Management wants the fastest safe response that also preserves evidence. What should the responder do first?
Question 4
You are handed a company laptop suspected in an insider theft case. Legal says the evidence may be needed in court. Which action best preserves admissibility?
Question 5
A developer wants to reduce the risk of SQL injection in a new customer search form. Which two changes are the best mitigations? Select two.
Question 6
A branch office uses a flat LAN, and a compromise on one user workstation could spread quickly to finance systems. Management wants finance workstations isolated from general users, but finance staff still need access to a central finance application and network printer. What is the best design change?
FAQ
Questions learners often ask
What does this SY0-701 question test?
Static NAT maps one inside address to one outside address.
What is the correct answer to this question?
The correct answer is: Verify the request through an approved identity-check process before taking action. — Verification through the approved process is the correct answer because account changes must be authorized and validated. Help desk staff are common targets for impersonation attempts, so they must confirm identity before resetting credentials. This protects the manager's account, preserves accountability, and reduces the chance of an attacker gaining access through a convincing pretext. Why others are wrong: Resetting immediately creates a high risk of unauthorized access. Sharing a password is never an acceptable fix because it destroys accountability and exposes the account. Ignoring the ticket is not a security process; legitimate users still need a way to regain access through proper verification.
What should I do if I get this SY0-701 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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