Question 1mediummultiple choice
Full question →mediummultiple choiceObjective-mapped
A help desk technician receives a phone call from someone who claims to be the CFO. The caller knows the executive team structure, says they are traveling, and insists the technician reset MFA to 'avoid delaying a wire transfer.' Which social engineering technique is the caller primarily using?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
Pretexting, because the caller builds a believable story to manipulate the employee
Pretexting is the best fit because the attacker invents a convincing scenario, uses insider details, and pressures the technician to bypass normal verification. The goal is not just to trick someone into clicking a link, but to create a false identity and narrative that makes the request seem legitimate. This is a common tactic in help desk fraud and account takeover attempts.
B
Distractor review
Baiting, because the caller is offering something valuable in exchange for action
Baiting usually involves an enticing object or promise, such as a free download, gift, or infected USB drive, rather than a fabricated identity over the phone.
C
Distractor review
Vishing, because the attack happens by voice call
Vishing does describe phishing over a phone call, but the question asks for the primary technique. The defining tactic here is the fabricated story and identity.
D
Distractor review
Smishing, because the attacker is using a mobile device
Smishing is phishing by text message. This scenario uses a voice call, not SMS or messaging.
Common exam trap
Common exam trap: authentication is not authorization
Logging in proves the user can authenticate. It does not automatically mean the user is allowed to enter privileged or configuration mode. Watch for AAA authorization, privilege level and command authorization details.
Technical deep dive
How to think about this question
This kind of question is testing the difference between identity and permission. A user may successfully log in to a router because authentication is working, but still fail to enter configuration mode because authorization is missing, misconfigured or mapped to a lower privilege level.
KKey Concepts to Remember
- Authentication checks who the user is.
- Authorization controls what the user is allowed to do after login.
- Privilege levels affect access to EXEC and configuration commands.
- AAA, TACACS+ and RADIUS can separate login success from command access.
TExam Day Tips
- Do not assume successful login means full administrative access.
- Look for words such as cannot enter configuration mode, privilege level, authorization or command access.
- Separate login problems from permission problems before choosing the answer.
Related practice questions
Related SY0-701 practice-question pages
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
Security+ social engineering questions
Practise SY0-701 questions linked to Security+ social engineering questions.
Security+ cryptography practice questions
Practise SY0-701 questions linked to Security+ cryptography.
Security+ IAM questions
Practise SY0-701 questions linked to Security+ IAM questions.
Security+ risk management questions
Practise SY0-701 questions linked to Security+ risk management questions.
Security+ incident response questions
Practise SY0-701 questions linked to Security+ incident response questions.
Security+ malware questions
Practise SY0-701 questions linked to Security+ malware questions.
Security+ vulnerability management questions
Practise SY0-701 questions linked to Security+ vulnerability management questions.
Security+ security operations questions
Practise SY0-701 questions linked to Security+ security operations questions.
Security+ zero trust questions
Practise SY0-701 questions linked to Security+ zero trust questions.
Security+ authentication factors questions
Practise SY0-701 questions linked to Security+ authentication factors questions.
More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A laptop is suspected of being used in a malware incident. It is still powered on and connected to Wi-Fi. What should the responder do before shutting it down?
Question 2
An employee reports a ransomware note on a file server. The server is still powered on, shares are still being accessed, and management wants service restored as quickly as possible. What should the incident response team do first?
Question 3
An employee reports a ransomware note on a finance laptop. The laptop is still powered on, connected to Wi-Fi, and the user says they were just working in a spreadsheet. Management wants the fastest safe response that also preserves evidence. What should the responder do first?
Question 4
You are handed a company laptop suspected in an insider theft case. Legal says the evidence may be needed in court. Which action best preserves admissibility?
Question 5
A developer wants to reduce the risk of SQL injection in a new customer search form. Which two changes are the best mitigations? Select two.
Question 6
A branch office uses a flat LAN, and a compromise on one user workstation could spread quickly to finance systems. Management wants finance workstations isolated from general users, but finance staff still need access to a central finance application and network printer. What is the best design change?
FAQ
Questions learners often ask
What does this SY0-701 question test?
Authentication checks who the user is.
What is the correct answer to this question?
The correct answer is: Pretexting, because the caller builds a believable story to manipulate the employee — Pretexting is the correct answer because the caller is using a crafted story, organizational knowledge, and urgency to persuade the help desk to violate normal verification procedures. In real workplaces, attackers often combine pretexting with impersonation to obtain MFA resets, password changes, or privileged access. The social engineering element is the invented situation, not merely the phone channel itself. Why others are wrong: Baiting is about luring a target with something tempting, not about impersonating an executive. Vishing is a channel description, but it does not capture the core tactic as precisely as pretexting. Smishing is text-message based, so it does not fit a voice call. The scenario is about manipulating trust through a fabricated narrative.
What should I do if I get this SY0-701 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
Discussion
Loading comments…
Sign in to join the discussion.