Question 1easymultiple choice
Full question →easymultiple choiceObjective-mapped
A help desk technician receives a phone call from someone claiming to be a contractor. The caller says their MFA app was lost, asks the technician to enroll a new device immediately, and pressures them to ignore policy. What type of attack is this?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Phishing
Phishing usually arrives by email or a fake website, not through a live phone call.
B
Best answer
Vishing
Vishing uses voice calls to pressure a target into revealing information or changing security settings.
C
Distractor review
Smishing
Smishing uses text messages, so this does not match a voice-based contact attempt.
D
Distractor review
Baiting
Baiting relies on a tempting lure, such as free media or a found device, not a phone conversation.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A laptop is suspected of being used in a malware incident. It is still powered on and connected to Wi-Fi. What should the responder do before shutting it down?
Question 2
An employee reports a ransomware note on a file server. The server is still powered on, shares are still being accessed, and management wants service restored as quickly as possible. What should the incident response team do first?
Question 3
An employee reports a ransomware note on a finance laptop. The laptop is still powered on, connected to Wi-Fi, and the user says they were just working in a spreadsheet. Management wants the fastest safe response that also preserves evidence. What should the responder do first?
Question 4
You are handed a company laptop suspected in an insider theft case. Legal says the evidence may be needed in court. Which action best preserves admissibility?
Question 5
A developer wants to reduce the risk of SQL injection in a new customer search form. Which two changes are the best mitigations? Select two.
Question 6
A branch office uses a flat LAN, and a compromise on one user workstation could spread quickly to finance systems. Management wants finance workstations isolated from general users, but finance staff still need access to a central finance application and network printer. What is the best design change?
FAQ
Questions learners often ask
What does this SY0-701 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Vishing — This is vishing because the attacker is using a voice call to create urgency, bypass policy, and influence the help desk technician. The goal is to obtain a security action, such as enrolling a device, without proper verification. In real operations, staff should stop the call, verify through a known callback number, and follow identity validation procedures before making access changes. Why others are wrong: Phishing is typically email or web based, not a live call. Smishing is delivered by SMS text message, which is different from voice. Baiting depends on a lure such as a USB drive, free download, or other tempting item, rather than direct social pressure during a call.
What should I do if I get this SY0-701 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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