Question 1mediummulti select
Full question →mediummulti selectObjective-mapped
A help desk technician receives a call from someone claiming to be a contractor whose MFA device was lost during travel. The caller knows the company org chart and asks for a new device enrollment. Which three responses are appropriate? Select three.
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
Refuse to bypass identity verification requirements.
Knowing internal names is not enough; identity checks must still follow the approved process.
B
Best answer
Use a known callback number or approved ticketing process to confirm identity.
A trusted callback or ticket workflow reduces the chance of approving a fraudulent request.
C
Best answer
Report the interaction to the security team if the call seems suspicious.
Reporting helps the organization spot social engineering patterns and warn other support staff.
D
Distractor review
Read the current MFA reset code over the phone to speed up recovery.
Sharing one-time codes defeats MFA protections and may enable account takeover.
E
Distractor review
Enroll the new device immediately because the caller knows company names and roles.
Insider-sounding details are a common pretexting tactic and do not prove identity.
Common exam trap
Common exam trap: NAT rules depend on direction and matching traffic
NAT is not only about the public address. The inside/outside interface roles and the ACL or rule that matches traffic are just as important.
Technical deep dive
How to think about this question
NAT questions usually test address translation, overload/PAT behaviour, static mappings and whether the right traffic is being translated. Read the interface direction and address terms carefully.
KKey Concepts to Remember
- Static NAT maps one inside address to one outside address.
- PAT allows many inside hosts to share one public address using ports.
- Inside local and inside global describe the private and translated addresses.
- NAT ACLs identify traffic for translation, not always security filtering.
TExam Day Tips
- Identify inside and outside interfaces first.
- Check whether the scenario needs static NAT, dynamic NAT or PAT.
- Do not confuse NAT matching ACLs with normal packet-filtering intent.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
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Question 2
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Question 3
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Question 4
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Question 5
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Question 6
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FAQ
Questions learners often ask
What does this SY0-701 question test?
Static NAT maps one inside address to one outside address.
What is the correct answer to this question?
The correct answer is: Refuse to bypass identity verification requirements. — Social engineering attacks often use urgency, familiarity, and internal details to pressure support staff. The correct response is to stick to identity verification rules, validate the request through a trusted callback or ticketing process, and report suspicious behavior. These actions protect the account without overcomplicating legitimate recovery, which is the right balance for help desk operations. Why others are wrong: Reading an MFA code or enrolling a device on the spot would bypass the very controls meant to prevent impersonation. Familiar names and org-chart knowledge are classic pretexting tools, not proof of identity. The correct responses preserve both security and operational consistency.
What should I do if I get this SY0-701 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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