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A help desk team needs to reset passwords on servers during incidents, but they should not keep standing administrator rights all day. Which two controls best support this requirement? Select two.

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A help desk team needs to reset passwords on servers during incidents, but they should not keep standing administrator rights all day. Which two controls best support this requirement? Select two.

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

A

Best answer

Use privileged access management (PAM) to control and audit elevated access.

PAM is designed for elevated accounts and privileged actions. It helps approve, track, and audit special access instead of leaving high privilege available all the time.

B

Best answer

Grant time-limited or just-in-time elevation only when the task is approved.

Temporary elevation reduces the window of opportunity for misuse. If the help desk only receives elevated rights when needed, the environment remains closer to least privilege.

C

Distractor review

Share one permanent domain administrator account with the whole team.

Shared permanent admin credentials are difficult to track and easy to misuse. They defeat accountability and are not aligned with least privilege.

D

Distractor review

Use a regular user account and disable all authentication logging.

A standard user account does not provide the necessary privileged access, and disabling logs removes accountability. Neither choice supports secure privileged operations.

E

Distractor review

Give every help desk user full access all the time so work is faster.

Permanent broad access increases risk and is not necessary for a task that is only needed occasionally. Secure architecture limits access to what is needed and when it is needed.

Common exam trap

Common exam trap: authentication is not authorization

Logging in proves the user can authenticate. It does not automatically mean the user is allowed to enter privileged or configuration mode. Watch for AAA authorization, privilege level and command authorization details.

Technical deep dive

How to think about this question

This kind of question is testing the difference between identity and permission. A user may successfully log in to a router because authentication is working, but still fail to enter configuration mode because authorization is missing, misconfigured or mapped to a lower privilege level.

KKey Concepts to Remember

  • Authentication checks who the user is.
  • Authorization controls what the user is allowed to do after login.
  • Privilege levels affect access to EXEC and configuration commands.
  • AAA, TACACS+ and RADIUS can separate login success from command access.

TExam Day Tips

  • Do not assume successful login means full administrative access.
  • Look for words such as cannot enter configuration mode, privilege level, authorization or command access.
  • Separate login problems from permission problems before choosing the answer.

Related practice questions

Related SY0-701 practice-question pages

Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.

More questions from this exam

Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.

FAQ

Questions learners often ask

What does this SY0-701 question test?

Authentication checks who the user is.

What is the correct answer to this question?

The correct answer is: Use privileged access management (PAM) to control and audit elevated access. — The best answer combines privileged access management with time-limited elevation. PAM provides centralized control and auditing for privileged actions, while just-in-time access ensures the elevated rights exist only for the task and only for a short period. This approach reduces standing privilege, improves accountability, and still lets support staff do their job when an incident occurs. Why others are wrong: A shared permanent admin account and unrestricted all-day access both create excessive risk and poor accountability. Disabling logs removes visibility, which is especially dangerous for privileged actions. The goal is controlled elevation, not unrestricted access or no traceability.

What should I do if I get this SY0-701 question wrong?

Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.

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