Question 1mediummultiple choice
Full question →mediummultiple choiceObjective-mapped
A help desk agent receives a phone call from someone claiming to be a regional sales manager who says they are locked out before a customer demo. The caller knows a few employee names and asks the agent to reset the account and temporarily bypass MFA. What attack is most likely?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Spear phishing, because the caller used specific employee details to appear credible.
Targeted details do make the attempt more convincing, but spear phishing is usually associated with email or messaging rather than a live phone call.
B
Best answer
Vishing, because the attacker is using a voice call to pressure support staff into changing access.
Vishing is voice-based social engineering, and this scenario centers on a caller using urgency and credibility to trick the help desk into resetting access and weakening MFA controls.
C
Distractor review
Pretexting, because the attacker is creating a false identity and believable story.
Pretexting is part of the technique, but it does not identify the delivery channel. The phone call makes vishing the more precise answer.
D
Distractor review
Baiting, because the attacker offered a tempting opportunity tied to a customer demo.
Baiting typically uses a lure, such as free media or an infected download, not a live impersonation call to support personnel.
Common exam trap
Common exam trap: NAT rules depend on direction and matching traffic
NAT is not only about the public address. The inside/outside interface roles and the ACL or rule that matches traffic are just as important.
Technical deep dive
How to think about this question
NAT questions usually test address translation, overload/PAT behaviour, static mappings and whether the right traffic is being translated. Read the interface direction and address terms carefully.
KKey Concepts to Remember
- Static NAT maps one inside address to one outside address.
- PAT allows many inside hosts to share one public address using ports.
- Inside local and inside global describe the private and translated addresses.
- NAT ACLs identify traffic for translation, not always security filtering.
TExam Day Tips
- Identify inside and outside interfaces first.
- Check whether the scenario needs static NAT, dynamic NAT or PAT.
- Do not confuse NAT matching ACLs with normal packet-filtering intent.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
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Question 2
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Question 3
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Question 4
You are handed a company laptop suspected in an insider theft case. Legal says the evidence may be needed in court. Which action best preserves admissibility?
Question 5
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Question 6
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FAQ
Questions learners often ask
What does this SY0-701 question test?
Static NAT maps one inside address to one outside address.
What is the correct answer to this question?
The correct answer is: Vishing, because the attacker is using a voice call to pressure support staff into changing access. — Vishing is the best answer because the attacker is using a phone call to impersonate an internal employee and manipulate the help desk into resetting access and bypassing MFA. The urgency of a customer demo is a classic pressure tactic. The key clue is the voice channel, which distinguishes vishing from similar social engineering methods that occur through email, text, or physical bait. Why others are wrong: Spear phishing usually involves targeted email or messaging, not a direct phone call. Pretexting describes the false story, but it is broader than the specific voice-based attack here. Baiting relies on a lure or enticing item, such as infected media or a fake download, and does not match this impersonation scenario.
What should I do if I get this SY0-701 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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