Question 1easymultiple choice
Full question →easymultiple choiceObjective-mapped
A caller says they are from the help desk and need the employee's MFA code to "complete a password reset". Which social engineering technique is being used?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
DDoS
A distributed denial-of-service attack floods services with traffic and is unrelated to this human conversation.
B
Distractor review
SQL injection
SQL injection targets web applications, not a phone conversation with a help desk impersonator.
C
Distractor review
Phishing
Phishing usually uses email or web pages, while this attack is happening over the phone.
D
Best answer
Pretexting
The caller is inventing a believable story and role to trick the employee into revealing a secret code.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A laptop is suspected of being used in a malware incident. It is still powered on and connected to Wi-Fi. What should the responder do before shutting it down?
Question 2
An employee reports a ransomware note on a file server. The server is still powered on, shares are still being accessed, and management wants service restored as quickly as possible. What should the incident response team do first?
Question 3
An employee reports a ransomware note on a finance laptop. The laptop is still powered on, connected to Wi-Fi, and the user says they were just working in a spreadsheet. Management wants the fastest safe response that also preserves evidence. What should the responder do first?
Question 4
You are handed a company laptop suspected in an insider theft case. Legal says the evidence may be needed in court. Which action best preserves admissibility?
Question 5
A developer wants to reduce the risk of SQL injection in a new customer search form. Which two changes are the best mitigations? Select two.
Question 6
A branch office uses a flat LAN, and a compromise on one user workstation could spread quickly to finance systems. Management wants finance workstations isolated from general users, but finance staff still need access to a central finance application and network printer. What is the best design change?
FAQ
Questions learners often ask
What does this SY0-701 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Pretexting — Pretexting is the correct answer because the attacker is creating a false identity and story to gain trust. In this case, pretending to be help desk staff and asking for an MFA code is a classic example of using a fabricated pretext to bypass normal security. The key warning sign is the request for a secret that should never be shared. Why others are wrong: Phishing usually refers to deceptive messages, especially email or fake login pages. DDoS is a traffic-based attack, not a social interaction. SQL injection is a web application attack and does not fit a phone call requesting an MFA code.
What should I do if I get this SY0-701 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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