A cloud administrator is troubleshooting a virtual machine that is experiencing high CPU utilization during peak hours. The VM runs a web application and is hosted on a public cloud platform. Which TWO steps should the administrator take first to diagnose the issue?
Improper load balancer configuration can direct excessive traffic to this VM, causing high CPU.
Why this answer
Option C is correct because reviewing the load balancer health check and traffic distribution settings helps determine if the high CPU utilization is caused by uneven traffic distribution or unhealthy backend instances. If the load balancer is sending excessive traffic to a single VM due to misconfigured health checks or sticky sessions, the VM's CPU will spike. This is a first-step diagnostic action to rule out load balancing issues before investigating the VM itself.
Exam trap
The trap here is that candidates often jump to scaling actions (like adding vCPUs or instances) as a first step, but the exam emphasizes systematic troubleshooting—starting with load balancer and OS-level diagnostics before making changes.