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220-1102 Practice Question: That when trying to install an add-in for…
This 220-1102 practice question tests your understanding of that when trying to install an add-in for…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user reports that when trying to install an add-in for Microsoft Office on a Windows 10 Pro workstation, they receive the error: 'There is a problem with the Windows Installer package. A program required for this install to complete could not be run.' The technician has verified that the add-in is compatible with the installed Office version and that the user has local administrator rights. Which of the following should the technician do NEXT to resolve the issue?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Reinstall Microsoft Office
Reinstalling Office is a broad action that may not be necessary if the issue is isolated to the Windows Installer service.
B
Best answer
Run the Microsoft Program Install and Uninstall Troubleshooter
This troubleshooter can reset the Windows Installer service and fix registry issues that prevent installations from running.
C
Distractor review
Use the Windows Installer CleanUp Utility to remove leftover registry entries
The Windows Installer CleanUp Utility is deprecated and not supported on Windows 10; using it can cause further issues.
D
Distractor review
Perform a System Restore to a point before the error started
System Restore could be considered if the issue began after a specific change, but it is not the recommended first step for a Windows Installer error.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Reinstall Microsoft Office
Reinstalling Office is a broad action that may not be necessary if the issue is isolated to the Windows Installer service.
- ✗
Use the Windows Installer CleanUp Utility to remove leftover registry entries
The Windows Installer CleanUp Utility is deprecated and not supported on Windows 10; using it can cause further issues.
- ✗
Perform a System Restore to a point before the error started
System Restore could be considered if the issue began after a specific change, but it is not the recommended first step for a Windows Installer error.
Common exam trap
Common exam trap: NAT rules depend on direction and matching traffic
NAT is not only about the public address. The inside/outside interface roles and the ACL or rule that matches traffic are just as important.
Technical deep dive
How to think about this question
NAT questions usually test address translation, overload/PAT behaviour, static mappings and whether the right traffic is being translated. Read the interface direction and address terms carefully.
KKey Concepts to Remember
- Static NAT maps one inside address to one outside address.
- PAT allows many inside hosts to share one public address using ports.
- Inside local and inside global describe the private and translated addresses.
- NAT ACLs identify traffic for translation, not always security filtering.
TExam Day Tips
- Identify inside and outside interfaces first.
- Check whether the scenario needs static NAT, dynamic NAT or PAT.
- Do not confuse NAT matching ACLs with normal packet-filtering intent.
Key takeaway
NAT direction and interface roles matter as much as the IP address mapping. Inside/outside designation controls which traffic is translated.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Static NAT maps one inside address to one outside address.
What is the correct answer to this question?
The correct answer is: Run the Microsoft Program Install and Uninstall Troubleshooter — The error indicates a problem with the Windows Installer service or its registration. The Microsoft Program Install and Uninstall Troubleshooter is designed to detect and fix issues that block program installations, including corrupted Windows Installer files. Reinstalling Office is too drastic without first attempting a targeted fix. The Windows Installer CleanUp Utility is deprecated and not recommended. System Restore may undo recent changes but is not the best first step.
What should I do if I get this 220-1102 question wrong?
Review the four NAT address types (inside local, inside global, outside local, outside global), PAT port overload, and static vs dynamic NAT use cases. Then practise related 220-1102 NAT questions on configuration and troubleshooting.
About these practice questions
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More 220-1102 practice questions
- A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
- A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
- A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.