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220-1102 Practice Question: A technician is troubleshooting a Windows 10…
This 220-1102 practice question tests your understanding of a technician is troubleshooting a windows 10…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is troubleshooting a Windows 10 workstation that is running extremely slowly. Upon opening Task Manager, the technician notices a process named 'wscript.exe' consuming 99% CPU. The process path is 'C:\Users\Public\Documents\script.vbs'. The technician suspects malware. Which of the following actions should the technician take FIRST to address the issue?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
End the wscript.exe process and delete the script.vbs file.
This action may remove the immediate symptom but malware often has persistence mechanisms, such as scheduled tasks or registry entries, that will re-infect the system.
B
Distractor review
Run System File Checker (sfc /scannow) to repair system files.
SFC is designed to repair corrupted Windows system files, but malware like a VBS script typically does not affect system files directly. It will not remove the malware.
C
Best answer
Reboot the system into Safe Mode and perform a full antivirus scan.
Safe Mode loads minimal drivers and prevents most malware from running, allowing antivirus software to detect and remove the malicious script effectively.
D
Distractor review
Disable the wscript.exe process from starting automatically using msconfig.
Disabling startup entries does not remove the active infection. The malware may still be running in the current session and can reinfect or cause other issues.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
End the wscript.exe process and delete the script.vbs file.
This action may remove the immediate symptom but malware often has persistence mechanisms, such as scheduled tasks or registry entries, that will re-infect the system.
- ✗
Run System File Checker (sfc /scannow) to repair system files.
SFC is designed to repair corrupted Windows system files, but malware like a VBS script typically does not affect system files directly. It will not remove the malware.
- ✗
Disable the wscript.exe process from starting automatically using msconfig.
Disabling startup entries does not remove the active infection. The malware may still be running in the current session and can reinfect or cause other issues.
Common exam trap
Common exam trap: NAT rules depend on direction and matching traffic
NAT is not only about the public address. The inside/outside interface roles and the ACL or rule that matches traffic are just as important.
Technical deep dive
How to think about this question
NAT questions usually test address translation, overload/PAT behaviour, static mappings and whether the right traffic is being translated. Read the interface direction and address terms carefully.
KKey Concepts to Remember
- Static NAT maps one inside address to one outside address.
- PAT allows many inside hosts to share one public address using ports.
- Inside local and inside global describe the private and translated addresses.
- NAT ACLs identify traffic for translation, not always security filtering.
TExam Day Tips
- Identify inside and outside interfaces first.
- Check whether the scenario needs static NAT, dynamic NAT or PAT.
- Do not confuse NAT matching ACLs with normal packet-filtering intent.
Key takeaway
NAT direction and interface roles matter as much as the IP address mapping. Inside/outside designation controls which traffic is translated.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Static NAT maps one inside address to one outside address.
What is the correct answer to this question?
The correct answer is: Reboot the system into Safe Mode and perform a full antivirus scan. — When malware is suspected, the safest first step is to boot into Safe Mode and run a full antivirus scan. Safe Mode loads only essential drivers and services, allowing antivirus software to run unimpeded. Ending the process or deleting the file may not remove all malicious components (e.g., registry persistence). System File Checker (SFC) is for system file integrity, not malware. Disabling via msconfig is a temporary fix and does not clean the system.
What should I do if I get this 220-1102 question wrong?
Review the four NAT address types (inside local, inside global, outside local, outside global), PAT port overload, and static vs dynamic NAT use cases. Then practise related 220-1102 NAT questions on configuration and troubleshooting.
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More 220-1102 practice questions
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- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.