- A
"I'm sorry, but company policy doesn't allow installing this software on personal devices. However, I can help you set up remote access to a company workstation that has it."
This upholds policy while providing a practical alternative, demonstrating problem-solving and professionalism.
- B
"I can install it, but you'll have to sign a waiver accepting all risks."
Why wrong: This violates company policy and could create security and liability issues; it is not a professional approach.
- C
"That's against policy. Please use a company laptop."
Why wrong: This is blunt and does not offer a solution, which can be perceived as unhelpful and dismissive.
- D
"I'll need to get approval from IT management first. Can you email the request?"
Why wrong: While this involves proper channels, it delays the solution unnecessarily and does not immediately offer an alternative.
Quick Answer
The correct response is to politely refuse the installation while offering a remote access alternative, because company policy prohibits installing unapproved software on personal devices that are not company-managed. This upholds security policy by preventing unauthorized software from running on an unmanaged, potentially insecure endpoint, which could expose sensitive financial data to malware or compliance violations. On the CompTIA A+ Core 2 220-1202 exam, this scenario tests your understanding of organizational policies, data security, and the proper use of remote access technologies like VPN and RDP as a compliant workaround. A common trap is to assume that a manager’s request overrides policy, but the exam emphasizes that policy adherence is non-negotiable, even for high-ranking staff. Memory tip: think “Policy first, then remote access”—if the device isn’t managed, don’t install; instead, connect remotely to a managed workstation.
220-1102 Communication and Professionalism Practice Question
This 220-1202 practice question tests your understanding of communication and professionalism. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is deploying a new accounting software package across the company. The finance manager requests that the software be installed on their personal laptop, which is not company-managed. Company policy prohibits installing unapproved software on personal devices. How should the technician respond?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
"I'm sorry, but company policy doesn't allow installing this software on personal devices. However, I can help you set up remote access to a company workstation that has it."
Option A is correct because it upholds the company's security policy by refusing to install unapproved software on a non-managed device, while still providing a practical solution: setting up remote access (e.g., via VPN and Remote Desktop Protocol) to a company workstation that already has the accounting software. This approach ensures compliance with policy and maintains data security by keeping the software within the managed environment.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
"I'm sorry, but company policy doesn't allow installing this software on personal devices. However, I can help you set up remote access to a company workstation that has it."
Why this is correct
This upholds policy while providing a practical alternative, demonstrating problem-solving and professionalism.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
"I can install it, but you'll have to sign a waiver accepting all risks."
Why it's wrong here
This violates company policy and could create security and liability issues; it is not a professional approach.
- ✗
"That's against policy. Please use a company laptop."
Why it's wrong here
This is blunt and does not offer a solution, which can be perceived as unhelpful and dismissive.
- ✗
"I'll need to get approval from IT management first. Can you email the request?"
Why it's wrong here
While this involves proper channels, it delays the solution unnecessarily and does not immediately offer an alternative.
Common exam traps
Common exam trap: answer the scenario, not the keyword
CompTIA often tests the candidate's ability to balance policy enforcement with customer service, and the trap here is that candidates may choose a technically correct but unhelpful response (like C or D) instead of the one that both follows policy and provides a workable solution.
Detailed technical explanation
How to think about this question
Remote access solutions like VPN (using IPsec or SSL/TLS) combined with RDP or a virtual desktop infrastructure (VDI) allow users to securely access corporate applications from personal devices without installing the software locally. This approach leverages network segmentation and access control lists (ACLs) to ensure that only authorized users can connect, and it prevents sensitive financial data from residing on unmanaged endpoints. In a real-world scenario, this is commonly implemented with Microsoft Remote Desktop Services or Citrix Virtual Apps, which stream the application from a secure server.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Communication and Professionalism — study guide chapter
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FAQ
Questions learners often ask
What does this 220-1202 question test?
Communication and Professionalism — This question tests Communication and Professionalism — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: "I'm sorry, but company policy doesn't allow installing this software on personal devices. However, I can help you set up remote access to a company workstation that has it." — Option A is correct because it upholds the company's security policy by refusing to install unapproved software on a non-managed device, while still providing a practical solution: setting up remote access (e.g., via VPN and Remote Desktop Protocol) to a company workstation that already has the accounting software. This approach ensures compliance with policy and maintains data security by keeping the software within the managed environment.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 30, 2026
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.
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