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220-1102 Practice Question: That Microsoft Edge crashes immediately upon…
This 220-1102 practice question tests your understanding of that microsoft edge crashes immediately upon…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user reports that Microsoft Edge crashes immediately upon launch. The technician has tried resetting Edge settings via Settings > Reset settings, but the issue persists. The technician suspects a corrupted user profile. What should the technician do NEXT?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Reinstall Microsoft Edge using Windows Features
Reinstalling Edge may replace the application files but will not affect the user profile data. If the profile is corrupted, the issue will persist.
B
Best answer
Create a new local user account and test Edge
Testing Edge under a different user account will help determine if the crash is caused by a corrupted user profile. This is a standard troubleshooting step.
C
Distractor review
Run System File Checker (sfc /scannow)
SFC checks for corrupted system files, not user profile data. Since Edge settings were already reset, system files are likely not the issue.
D
Distractor review
Clear the Edge cache and browsing data
Resetting Edge settings already clears browsing data and cache. Repeating this step is unlikely to resolve a profile corruption issue.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Reinstall Microsoft Edge using Windows Features
Reinstalling Edge may replace the application files but will not affect the user profile data. If the profile is corrupted, the issue will persist.
- ✗
Run System File Checker (sfc /scannow)
SFC checks for corrupted system files, not user profile data. Since Edge settings were already reset, system files are likely not the issue.
- ✗
Clear the Edge cache and browsing data
Resetting Edge settings already clears browsing data and cache. Repeating this step is unlikely to resolve a profile corruption issue.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Create a new local user account and test Edge — To isolate whether the issue is tied to the user profile, the technician should create a new local user account and test Edge under that account. If Edge works, the problem is profile-specific, pointing to corruption. Reinstalling Edge does not necessarily fix profile corruption. SFC checks system files, not user data. Clearing cache was already part of resetting settings.
What should I do if I get this 220-1102 question wrong?
Identify which 220-1102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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More 220-1102 practice questions
- A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
- A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
- A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.