220-1102 Practice Question: A technician is applying a critical security…

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

Understanding why incorrect options are tempting is as important as knowing the correct answer.

• ✗

  Contact the software vendor for support before making any changes.

  Waiting for vendor support delays recovery; the backout plan should be executed first to minimize downtime.

• ✗

  Reboot the server again to see if the service starts on a second attempt.

  Rebooting without addressing the root cause is unlikely to fix the issue and wastes time; the backout plan should be invoked.

• ✗

  Inform the CAB of the failure and wait for further instructions before taking action.

  While notification is required, the first priority is to restore service using the approved backout plan; waiting for instructions prolongs downtime.

Technical deep dive

How to think about this question

The core concept tested here is the critical importance of a well-defined and immediately executable backout plan within change management. When a change, even one as critical as a security patch, causes an unexpected service disruption in a production environment, the primary objective is to restore normal operations as quickly as possible. The backout plan, which in this scenario involves restoring a pre-change system state backup, is specifically designed for this purpose. It provides a pre-approved, tested method to revert the system to its previous stable state, minimizing the impact of the failed change on business operations. This immediate action is prioritized over root cause analysis or seeking external support because the immediate goal is service restoration, not problem resolution. Executing the backout plan differs significantly from the other options by focusing on immediate recovery rather than investigation or escalation. Waiting to contact a software vendor (Option A) or rebooting again (Option C) prolongs the outage without a clear path to resolution. While informing the CAB (Option D) is a necessary step in the change management process, it follows the immediate execution of the backout plan. The CAB approves the change and its associated backout plan precisely so that technicians can act decisively when a change fails, rather than waiting for further instructions during a critical outage. The pre-existing approval for the backout plan empowers the technician to act immediately to mitigate the impact.

More questions from this exam

Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.

FAQ

Questions learners often ask

Keep practising

More 220-1102 practice questions

• →A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
• →A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
• →A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
• →A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
• →A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
• →A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…