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220-1102 Practice Question: A technician updates the graphics driver on a…
This 220-1102 practice question tests your understanding of a technician updates the graphics driver on a…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. A key principle to apply: driver Roll Back is accessed via Device Manager in Windows.. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician updates the graphics driver on a Windows 10 workstation. After restarting, the computer boots to a black screen with only a mouse cursor. The technician is able to boot into Safe Mode by pressing F8 during startup (assuming legacy boot). Which of the following should the technician do FIRST to resolve the issue?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Boot into Safe Mode and run sfc /scannow
The System File Checker is used to repair corrupt system files, not driver problems. Since the black screen appeared immediately after a driver update, sfc is not the first step.
B
Distractor review
Use System Restore to revert to a previous restore point
System Restore can fix driver issues, but it may undo other recent changes and is more time-consuming. Rolling back the driver is faster and more targeted.
C
Best answer
Roll back the graphics driver in Device Manager
In Safe Mode, Device Manager is functional. The Driver Roll Back feature reverts to the previously installed driver version, which should restore normal operation. This is the quickest and most specific fix.
D
Distractor review
Use the Last Known Good Configuration option
The Last Known Good Configuration feature was removed starting with Windows 8 and is not available in Windows 10. It cannot be used to recover from this issue.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Boot into Safe Mode and run sfc /scannow
The System File Checker is used to repair corrupt system files, not driver problems. Since the black screen appeared immediately after a driver update, sfc is not the first step.
- ✗
Use System Restore to revert to a previous restore point
System Restore can fix driver issues, but it may undo other recent changes and is more time-consuming. Rolling back the driver is faster and more targeted.
- ✗
Use the Last Known Good Configuration option
The Last Known Good Configuration feature was removed starting with Windows 8 and is not available in Windows 10. It cannot be used to recover from this issue.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Candidates often mistakenly choose System Restore, overlooking the more direct and less impactful driver rollback feature for driver-specific issues.
Technical deep dive
How to think about this question
The core concept being tested here is the most efficient and targeted method for recovering from a problematic driver update in Windows 10. When a graphics driver update causes display issues, such as a black screen with only a cursor, the `Roll Back Driver` feature in Device Manager is the primary tool. This feature, accessible in Safe Mode, specifically uninstalls the currently problematic driver and reinstalls the previous version that was working correctly. This action directly addresses the root cause – the faulty driver update – without affecting other system configurations or installed applications. Safe Mode is crucial here because it loads Windows with a minimal set of drivers and services, often allowing access to Device Manager even when the normal display is non-functional due to a graphics driver conflict. Compared to the other options, rolling back the driver is superior in this specific scenario. System Restore (Option A) would revert the entire system to an earlier state, potentially undoing other legitimate changes made since that restore point, making it a more drastic and time-consuming solution. While it could resolve the driver issue, it's not the most precise first step. The Last Known Good Configuration (Option C) is a tempting but incorrect option because it was deprecated in Windows 8 and is not available in Windows 10. Finally, running `sfc /scannow` (Option D) is designed to repair corrupt Windows system files, not to resolve issues caused by a newly installed, but faulty, hardware driver. The problem description explicitly links the issue to a driver update, making a driver-specific solution the most logical first step.
KKey Concepts to Remember
- Driver Roll Back is accessed via Device Manager in Windows.
- It reverts a driver to its previously installed working version.
- Safe Mode allows access to Device Manager when normal boot fails.
- This feature is ideal for resolving issues immediately following a driver update.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Driver Roll Back is accessed via Device Manager in Windows.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
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Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
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Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Driver Roll Back is accessed via Device Manager in Windows.
What is the correct answer to this question?
The correct answer is: Roll back the graphics driver in Device Manager — When a driver update causes a black screen on Windows 10, the most direct fix is to roll back the driver to the previous version. Safe Mode loads only essential drivers, including the basic VGA driver, so the technician can access Device Manager and perform the rollback. This immediately restores the previous, working driver without affecting other settings. System Restore could also work but may take longer and affect other changes. The Last Known Good Configuration is not available in Windows 10. Running sfc /scannow is for system file corruption, which is not indicated here.
What should I do if I get this 220-1102 question wrong?
Review driver Roll Back is accessed via Device Manager in Windows., then practise related 220-1102 questions on the same topic to reinforce the concept.
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.