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220-1102 Practice Question: After installing a new printer driver, a user's…

After installing a new printer driver, a user's Windows 11 computer crashes with a blue screen error every time they try to print. The computer works fine otherwise. Which boot option should be used to restore functionality without affecting user data?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Boot into Safe Mode and uninstall the printer driver.

The problem is caused by a faulty driver, and the safest way to recover is to boot into Safe Mode, which loads only essential drivers. From Safe Mode, the technician can uninstall the problematic printer driver. This tests understanding of Safe Mode as a troubleshooting environment for driver conflicts.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • ✓

    Boot into Safe Mode and uninstall the printer driver.

    Why this is correct

    Booting into Safe Mode is the most appropriate and least disruptive solution. Safe Mode loads Windows with a minimal set of drivers and services, specifically excluding non-essential components like the newly installed printer driver. This allows the operating system to start without encountering the crash caused by the faulty driver, enabling the technician to access Device Manager and safely uninstall the problematic software.

  • ✗

    Use Last Known Good Configuration to revert driver changes.

    Why it's wrong here

    Last Known Good Configuration (LKG) is a legacy Windows recovery option that reverts the system's registry and driver settings to the state of the last successful boot. While it targets driver changes, LKG is primarily designed for scenarios where the system *fails to boot* entirely. For issues where the system boots but then crashes, especially in modern Windows versions (Windows 10/11) where LKG is largely deprecated or removed, it is not an effective or available solution.

  • ✗

    Run System Restore from the recovery environment.

    Why it's wrong here

    Running System Restore from the recovery environment could potentially resolve the issue by reverting the system's configuration, including drivers and registry settings, to a previous restore point created before the faulty driver installation. However, this method is often more time-consuming and less precise than directly addressing the driver. It might also undo other legitimate changes made since the restore point, making it a less targeted approach compared to Safe Mode for a specific driver problem.

  • ✗

    Perform a clean installation of Windows 11.

    Why it's wrong here

    Performing a clean installation of Windows 11 is an extreme and highly destructive measure that should only be considered as a last resort when all other troubleshooting and recovery options have failed. This process completely erases all data, applications, and user settings from the primary drive, requiring a full reinstallation of the operating system and all software. It is disproportionate and unnecessary for resolving a single faulty printer driver issue.

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JA

Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.