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220-1102 Practice Question: After installing a new printer, a user reports…
After installing a new printer, a user reports that print jobs are stuck in the queue and cannot be deleted. You need to stop and restart the print spooler service to clear the queue. Which administrative tool allows you to manage this service?
⚠ Common exam trap
Test-takers frequently confuse Task Manager with service management because both can stop processes, but Task Manager cannot manage Windows services directly; only services.msc or the command line can stop and restart the Print Spooler service.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Services.msc
The Print Spooler is a Windows service that manages print jobs. To stop and restart it, you need the Services management console, which is accessed by running 'services.msc'. This tool allows you to start, stop, pause, and configure services, making it the correct administrative tool for clearing a stuck print queue.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Task Manager
Why it's wrong here
Task Manager can show running processes but cannot directly stop or restart services.
- ✓
Services.msc
Why this is correct
Services.msc lists all services, including the Print Spooler, and allows you to stop, start, or restart them.
- ✗
Device Manager
Why it's wrong here
Device Manager manages hardware devices and drivers, not services.
- ✗
Event Viewer
Why it's wrong here
Event Viewer logs service events but does not allow you to control service state.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.