easyMultiple Choice
220-1102 Practice Question: That after a recent Windows update, the 'Local…
A user reports that after a recent Windows update, the 'Local Users and Groups' snap-in is missing from the Computer Management console. The user needs to add a new local user account. Which administrative tool should be used to complete this task?
⚠ Common exam trap
The exam often tests the misconception that missing snap-ins require service restarts or registry edits, but the correct approach is to use the standalone MMC command for the specific snap-in.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Run lusrmgr.msc from the Run dialog.
The 'Local Users and Groups' snap-in is a Microsoft Management Console (MMC) component that can be launched directly by running lusrmgr.msc from the Run dialog. This command opens the Local Users and Groups manager, which allows you to create, modify, and delete local user accounts and groups without needing the Computer Management console. Since the snap-in is missing from the console due to the update, using the standalone MMC command is the correct workaround.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Run lusrmgr.msc from the Run dialog.
Why this is correct
Running lusrmgr.msc opens the standalone Local Users and Groups snap-in directly, bypassing the Computer Management console where the node has disappeared. This satisfies the requirement to add a new local user account, since the underlying management interface remains functional even when its parent console entry is missing after the update.
- ✗
Open the Services console (services.msc) and restart the 'User Manager' service.
Why it's wrong here
No 'User Manager' service exists in Windows, so restarting it cannot create an account. Services.msc controls background services, not local accounts. It would be the correct tool if a dependent service such as Secondary Logon had stopped and needed restarting.
- ✗
Use the Disk Management tool to create a new user volume.
Why it's wrong here
Disk Management creates, formats and resizes partitions and volumes; it has no mechanism for creating user accounts. It would be the correct tool if the task were initialising a new disk or extending a volume instead of adding a local user.
- ✗
Open the Registry Editor and modify the SAM registry hive.
Why it's wrong here
Editing the SAM hive directly is unsupported and risks corrupting the account database; the hive is locked while Windows runs. Registry Editor is for configuration troubleshooting, not account creation. It would be the correct tool if a specific registry value, such as a policy key, required modification.
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Windows Disk Management
Key term
Windows
Windows is a family of operating systems developed by Microsoft that manages computer hardware and software, providing a graphical user interface for users to interact with their devices.
Key term
Computer Management
Computer Management is a built-in Microsoft Windows tool that gives IT professionals a central console to manage system components like disks, users, services, and event logs.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.