220-1102 Practice Question: That a 64-bit business application on Windows 10…

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

Understanding why incorrect options are tempting is as important as knowing the correct answer.

• ✗

  Run a memory diagnostic tool such as Windows Memory Diagnostic or Memtest86+

  Memory problems can cause access violations, but since the crash is immediate on launch and consistent, and other diagnostics are clean, memory is less likely. This could be a later step.

• ✗

  Use the Event Viewer to review Application logs for additional details

  Event Viewer can provide clues, but the technician should first try a direct configuration fix like DEP. Viewing logs is a valid step but not the most targeted next action.

• ✗

  Rebuild the Boot Configuration Data (BCD) using bootrec /rebuildbcd

  Rebuilding BCD is for boot issues, not application crashes. This is unrelated to the problem.

Technical deep dive

How to think about this question

The core concept tested here is Data Execution Prevention (DEP), a security feature designed to prevent malicious code from running in non-executable memory regions. When an application attempts to execute code from a memory area marked as non-executable, DEP intervenes, resulting in an access violation error like 0xc0000005. For legitimate applications, particularly older ones or those with specific coding practices, this can lead to crashes. The immediate and consistent nature of the crash upon launch, coupled with the error code 0xc0000005, strongly points to DEP as a likely culprit, especially since other common troubleshooting steps like reinstallation, updates, SFC, and DISM have already been exhausted without success. Adding an exception for the application in DEP settings tells the operating system to allow that specific program to execute code from memory regions that would otherwise be blocked, often resolving the issue without compromising overall system security significantly, as DEP remains active for other processes. While other options like checking Event Viewer (C) or running memory diagnostics (A) are valid troubleshooting steps in different contexts, they are less targeted as the *next* action given the specific error code and symptoms. Event Viewer would provide more detail, but the technician should first attempt a direct configuration fix for a known cause of 0xc0000005. Memory diagnostics are typically pursued when crashes are more random, intermittent, or affect multiple applications, rather than a single application consistently failing immediately on launch. Rebuilding the BCD (D) is entirely unrelated to application crashes, being a solution for boot-related problems. Therefore, directly addressing DEP is the most efficient and logical next step to resolve this particular application crash scenario.

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