The answer is to run lusrmgr.msc from the Run dialog. This is correct because lusrmgr.msc launches the Local Users and Groups snap-in, which is the dedicated Microsoft Management Console (MMC) tool for creating, modifying, and deleting local user accounts and groups. Even if the snap-in appears missing from the Computer Management console after a Windows update, the executable itself remains on the system and can be invoked directly. On the CompTIA A+ Core 2 220-1202 exam, this scenario tests your ability to troubleshoot missing administrative tools and recall that lusrmgr.msc is the correct command for local user management, not netplwiz or User Accounts in the Control Panel. A common trap is assuming the snap-in is permanently gone, but it can always be run directly or re-added to a custom MMC. Memory tip: think “LUSR” as in “Local USeR” — lusrmgr.msc is your go-to for local user control.
220-1202 Windows Administrative Tools Practice Question
This 220-1202 practice question tests your understanding of windows administrative tools. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user reports that after a recent Windows update, the 'Local Users and Groups' snap-in is missing from the Computer Management console. The user needs to add a new local user account. Which administrative tool should be used to complete this task?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Run lusrmgr.msc from the Run dialog.
The 'Local Users and Groups' snap-in (lusrmgr.msc) is the correct tool for managing local user accounts and groups. Even if it's missing from Computer Management, it can be run directly or added via the MMC. The other options are not designed for user account management.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
Run lusrmgr.msc from the Run dialog.
Why this is correct
Correct. lusrmgr.msc launches the Local Users and Groups snap-in directly, allowing user account creation.
Related concept
Read the scenario before looking for a memorised answer.
✗
Open the Services console (services.msc) and restart the 'User Manager' service.
Why it's wrong here
Incorrect. There is no 'User Manager' service; the Services console manages Windows services, not user accounts.
✗
Use the Disk Management tool to create a new user volume.
Why it's wrong here
Incorrect. Disk Management handles disk partitions, not user accounts.
✗
Open the Registry Editor and modify the SAM registry hive.
Why it's wrong here
Incorrect. Directly editing the SAM hive is dangerous and not a standard method for adding users; it can corrupt the system.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1202 question in full detail.
Identify which 220-1202 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Windows Administrative Tools — This question tests Windows Administrative Tools — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Run lusrmgr.msc from the Run dialog. — The 'Local Users and Groups' snap-in (lusrmgr.msc) is the correct tool for managing local user accounts and groups. Even if it's missing from Computer Management, it can be run directly or added via the MMC. The other options are not designed for user account management.
What should I do if I get this 220-1202 question wrong?
Identify which 220-1202 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A small business owner wants to ensure that only authorized users can log into their Windows 10 workstations. They need a tool to create and manage user accounts and set password policies. Which administrative tool should you use?
easy
A.Computer Management
✓ B.Local Users and Groups
C.Group Policy Editor
D.Task Scheduler
Why B: Local Users and Groups (lusrmgr.msc) is the snap-in for managing user accounts, groups, and local security policies on a standalone Windows system. It allows creating, modifying, and deleting users and setting password requirements.
Last reviewed: Jun 19, 2026
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This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.
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